Automation Specialist Intern

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. 

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it! 

We’re seeking a resourceful, detail-oriented Automation Specialist Intern - PT to join our team. Reporting to the AI & Automation Team Lead, this remote role will be responsible for designing, building, testing, and supporting workflow automations and AI-driven solutions that reduce manual work and improve operational efficiency across Veracity Insurance Solutions and Insurance Canopy. The Automation Specialist will work closely with business teams to understand processes, identify root causes, and translate business needs into practical automation solutions. This role will own smaller and medium-sized automations from initial requirements through stable production, while contributing to larger initiatives designed by the Team Lead and collaborating with Project Managers, Automation QA, and Business Systems.

Key Responsibilities

• Partner with business users to understand existing processes, identify pain points, define desired outcomes, and uncover root causes before determining whether automation or process improvements are the most effective solution
• Translate loosely defined business requests into clear requirements and workable automation designs by asking targeted questions, gathering necessary details, and confirming project scope before development
• Design automation solutions for small and medium-sized initiatives, including workflow logic, AI steps, system integrations, and error handling, reviewing designs with the Team Lead before implementation
• Build automation solutions for larger initiatives based on the Team Lead's designs, contributing recommendations and improvements throughout development
• Develop and maintain workflow automations using n8n and related tools while following established team patterns, naming conventions, and documentation standards
• Connect business systems through APIs and webhooks, including HubSpot, AMS360, VUE, BigQuery, email platforms, and document management tools
• Incorporate AI capabilities into automated workflows, including prompt development, structured outputs, document extraction, and validation of AI-generated results
• Write custom JavaScript or Python code to support workflow functionality when low-code automation tools are insufficient
• Test automation solutions using realistic data and edge cases before formal QA, resolve defects identified through QA and user acceptance testing (UAT), and follow established development, testing, production, and peer review processes
• Maintain clear documentation for each automation, including its purpose, connected systems, execution and rerun procedures, and appropriate support contacts
• Monitor production automations, investigate and resolve errors, and participate in root-cause reviews to improve reliability and performance
• Support business users by troubleshooting automation issues and recommending process or workflow improvements, including expected time savings or reductions in errors
• Provide project estimates, communicate progress, and proactively identify risks or potential delays to the Team Lead and Project Managers
• Review teammates' automation builds and provide feedback to support quality and consistency across solutions
• Coordinate with Business Systems before making changes to HubSpot or AMS360 fields, workflows, or permissions
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• 2+ years of experience building workflow automations or system integrations using n8n, Power Automate, Make, Zapier, or similar platforms
• Working knowledge of REST APIs, webhooks, JSON, and authentication methods used in system integrations
• Experience using JavaScript or Python to develop custom workflow logic and support automation functionality
• Foundational SQL knowledge, with experience using BigQuery or another data warehouse preferred
• Hands-on experience incorporating large language model (LLM) tools or APIs into automated workflows
• Ability to work through ambiguous requests, ask effective questions, clarify business requirements, and translate needs into functional automation solutions
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical, effective solutions
• Careful testing practices with attention to data accuracy, edge cases, and automation reliability
• Strong documentation skills with the ability to clearly communicate technical processes, troubleshooting steps, and support procedures
• Effective written and verbal communication skills with the ability to collaborate with technical teams and explain solutions to non-technical business users
• Insurance industry experience, particularly with AMS360, VUE, or policy administration systems, preferred
• Experience with HubSpot integrations preferred
• Familiarity with SOC 2 or similarly audited environments preferred
• Experience with Git and environment-based release processes preferred

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Why Veracity?

 
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

Compensation Range: $20/hr 
 
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  
 
If you need accommodation, please let us know during the interview process.