Customer Service Representative

Description

Who We Are 

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA- Health Workforce:  Loan Repayment Program for Health Careers 
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO:   Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 18 days per year      after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

What You Will Do

CSR will engage the public in person and by phone on behalf of the agency, addressing their needs while providing good customer service. They will also support staff by performing clerical duties such as typing correspondence, making copies, contacting clients and any other similar tasks as requested.

Essential Responsibilities:

1. Greeting the public in person and on the telephone in a professional and hospitable manner; provide general information, answer questions and direct individuals to the appropriate party as necessary. 
2. Provide support to clients by communicating Pawnee’s payment policies and collecting payments, verifying demographic information, obtaining required paperwork, setting up for Zoom appointments, cancelling/scheduling appointments and      ensuring all questions or concerns are directed to the appropriate staff. 
3. Monitor clients in the waiting areas and report any concerns to Office Supervisor.
4. Balance the cash receipts as scheduled. Report variances to Office Supervisor. 
5. Perform general clerical duties such as typing correspondence, processing mail, photocopying and scanning documents, reviewing the next day’s schedule and prepare the required paperwork for each client, scheduling meeting rooms and company cars, and scheduling contractors as either required for assigned office or upon request.
6. Verify insurance by correctly identifying client and insurance plan.  Confirm active or inactive eligibility. Report the findings to the file on the Shared drive. Completed monthly.
7. Cooperate as an active member of the support staff team and participate in cross training to help control fluctuating workloads or staff shortages. This may include temporary assignment to other agency offices, within reason.
8. Maintain and advance personal knowledge and skills related specifically to position or to field of work by regular reviewing pertinent materials or participating in training events as approved by supervisor.
9. Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment. 
10. Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook. 
11. Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.

Requirements

 Required:

- High School Diploma or equivalent

- Basic computer skills

- Strong oral and written communication skills using the English language

Preferred: 

- Multi-lingual skills 

- Previous clerical experience and/or experience managing a multi-line phone system

- Experience using Microsoft Office