Customer Service Representative - Field Solutions

Primerica is recognized as one of the best places to work and is seeking Customer Service Representatives for their Agent Services department. The role involves delivering exemplary customer service to term life policyholders and agents, addressing inquiries, and assisting with policy-related questions.

Responsibilities:

• Deliver exemplary customer service to Primerica term life policyholders and agents
• Address verbal and written inquiries pertaining to term life insurance policies
• Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
• Identify concerns and ask appropriate questions
• Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
• Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
• Recognize priority situations and understand when to notify appropriate parties

Requirements:

• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers
• 1 year of call center customer service experience preferred but not required
• Previous insurance or financial services experience is a plus
• Minimum high school diploma or GED