Retail Stores HR Business Partner

Wayfair is hiring a Retail Stores HR Business Partner to serve as the primary HR partner for a region of retail stores. The role leads regional HR strategy and execution, advises store leaders and employees, manages employee relations investigations, and uses workforce data to improve business results and employee engagement.

Responsibilities:

• Serve as the primary HR business partner for a designated region of Wayfair Retail Stores, driving consistent HR strategy and execution across all assigned locations
• Provide dotted-line leadership and guidance to the on-site Associate Store Managers - People Operations at each store location, ensuring alignment with central HR policies, procedures, and talent strategy
• Partner with Senior Retail Store Leadership on strategic workforce planning and organizational development specific to the retail environment
• Provide expert and objective advice, coaching, and counsel to leaders and employees on talent programs, policy and procedures, employment/labor laws, conflict resolution, change management, and organizational development while effectively mitigating business and company risk across all assigned stores
• Superuser of data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners in order to develop solutions that improve business results - includes claims, complaints, engagement, turnover, attendance, leaves, productivity metrics at the regional level
• Own and lead employee relations investigations for all leadership roles, as well as higher-level investigations for front-line employees, including harassment and ethics complaints, working with leaders to resolve issues at the store level
• Work cross-functionally to drive retail- specific projects and initiatives
• Drives the Retail Talent strategy in order to maintain a highly effective and engaged retail workforce

Requirements:

• 6+ years in a dedicated HR role with minimum 3+ years of HR management/business partner experience overseeing multi-site retail operations
• Bachelor's degree in Human Resources Management or related field required
• Demonstrated ability to manage HR strategy and execution for geographically dispersed teams
• Demonstrated experience operating in a matrixed organization and influencing stakeholders without formal authority
• Ability to build productive relationships and influence all levels of the organization, particularly Store and Regional Management
• Service orientation with a consultative lens
• Ability to analyze, interpret, manipulate HR-related data to drive evidence-based decisions
• Ability to use independent judgment, problem-solve, be creative and committed to results
• PHR or SPHR preferred