Campaign Operations Specialist

Who We Are:

ACAMS is the global leader in certification, training, and intelligence for anti-financial crime (AFC) professionals. ACAMS sets the standard for how organizations prevent, detect, and respond to money laundering, fraud and sanctions evasion. Trusted by 70% of the world's leading banks, as well as governmental and law enforcement agencies, and FinTechs, the organization has 125,000+ members across 200+ countries and territories. Its 65+ chapters and annual conferences connect AFC professionals across every major financial center. Learn more at acams.org.


Opportunity at a Glance
The Specialist, Campaign Operations sits on the Marketing Operations team and keeps ACAMS' marketing engine running. The role coordinates Marketing Operations projects, administers the tools the team works in, and owns the execution side of campaigns across events, brand, and other programs: collateral, merch, the inventory behind them, and email support. Events marketers own campaign strategy and messaging; this role turns their plans into accurate, on-time execution.
This role requires more than the ability to take direction and execute. The Specialist works closely with Events Marketing, Field Marketing, Brand & Communications, and stakeholders across the organization, and is expected to ask the right questions, identify gaps or competing priorities, and anticipate issues before they become roadblocks. They should be comfortable working independently, making sound decisions within their remit, and knowing when to escalate or bring in their manager or other team members.
The ideal candidate is a strong communicator and thoughtful problem-solver who combines attention to detail with a sense of ownership and urgency. It's a great fit for someone who wants broad, hands-on experience across marketing operations and campaign execution.

Responsibilities
Marketing Operations & Project Coordination
• Drive Marketing Operations projects from kickoff to close (plans, owners, check-ins, follow-ups) so work lands on time without constant chasing.
• Keep project trackers, campaign calendars, and status reporting current in Smartsheet, giving leadership a clear view of what is moving and what is at risk.
• Administer Smartsheet, Canva, and the digital asset management (DAM) system so teams can find, use, and reuse approved assets.
• Build, document, and improve repeatable processes for requests, campaign execution, and asset management as gaps or bottlenecks appear.

Collateral, Merch & Inventory
• Own the master inventory of collateral, swag, and ACAMS merch, and manage the fulfillment warehouse and vendor, so every event has what it needs.
• Manage requests from Events and Field Marketing from intake to delivery, including quantities, budget, deadlines, printing, and shipping.
• Keep campaign collateral and print-ready files current with Brand, Creative, Events, and Product Marketing.
• Create on-brand assets in Canva, mostly for events, and build templates so teams can produce consistent materials quickly; brief the creative team on anything that needs a designer.
• Proofread and quality-check materials before launch so nothing goes out with errors in copy, branding, formatting, or links.

Campaign Execution
• Turn campaign plans and briefs into launch-ready deliverables across email, web, digital, and collateral.
• Clarify objectives, audiences, deadlines, and dependencies with stakeholders up front, and ask for more context when a brief is incomplete.
• Spot conflicts and competing priorities across campaigns early and raise them with the right people.
• Coordinate inputs, reviews, and approvals so deliverables stay on track.

Email Marketing Support
• Back up email production in Eloqua, building, testing, and deploying emails from briefs and copy provided by campaign owners.
• Support production details including audience selection, segmentation, A/B testing, links, tracking parameters (UTMs), proofreading, scheduling, and QA.
• Share email performance with the Marketing Operations team and recommend improvements for future campaigns.

Qualifications
• 3+ years in marketing operations, campaign execution, email marketing, or a related role; bachelor's degree in marketing, communications, business, or a related field.
• Hands-on experience building and deploying emails in a marketing automation platform (Eloqua preferred), including testing, audience management, scheduling, and QA; working knowledge of HTML and CSS for email.
• Coordinates projects with multiple owners and deadlines in a tool such as Smartsheet, and has managed vendors, inventory, or fulfillment.
• Catches what others miss: checks copy, links, data, and quantities before anything goes out, while keeping several projects and deadlines moving at once.
• Takes a brief, works out what is needed, and drives it forward; asks questions, clarifies expectations, and raises issues or competing priorities early, escalating when appropriate.
• Has a good eye for layout and visual consistency and builds clean, on-brand designs in Canva. This is not a graphic design role.
• Uses AI tools to work faster, for example to draft, summarize briefs, or check work, and reviews the output carefully for accuracy before using it.
• Nice to have: events or conference marketing experience in B2B, financial services, or a membership association; experience with Salesforce, a DAM, or Adobe Creative Suite

#LI-hybrid (DC)
#LI-remote (Miami & Chicago)


EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.