Title: IT Operations Analyst
Location: St. Paul, MN
Job Type: Contract (6 months)
Compensation: $32.00-35.00/hr
Industry: Chemical Manufacturing

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About the Role
Our client is a global leader in water, hygiene, infection prevention, and sustainability solutions, serving customers across industries such as manufacturing, food and beverage, healthcare, hospitality, and data centers. They are seeking an experienced IT Operations Analyst to provide high-touch technical support for executive leadership and key business stakeholders.
This position is based in St. Paul, Minnesota, and plays a critical role in ensuring a seamless technology experience for senior leaders. The ideal candidate combines advanced technical expertise with exceptional customer service, strong communication skills, and the ability to operate effectively in a fast-paced, high-visibility environment. This individual will also serve as a trusted advisor on emerging AI technologies, helping leaders maximize productivity through innovative solutions and process improvements.

Job Description
As an IT Operations Analyst, you will be responsible for delivering white-glove technical support to executives and senior leadership while ensuring technology reliability across devices, applications, and collaboration platforms.
Key Responsibilities

Provide high-touch technical support for executives and senior leadership.
Own technical issues from initial intake through resolution, including escalation management and follow-up communications.
Support laptops, desktops, mobile devices, tablets, printers, peripherals, conferencing solutions, and related hardware.
Troubleshoot and support Windows, macOS, iOS, Android, and Microsoft 365 environments.
Deliver proactive technology support to minimize disruptions and improve executive productivity.
Provide technical readiness planning and live support for high-profile meetings, presentations, and business events.
Coordinate complex issue resolution across internal IT teams and external technology vendors.
Build strong working relationships with executives, administrative staff, and key business partners.
Manage device provisioning, upgrades, migrations, replacements, and lifecycle activities.
Identify opportunities to improve support processes, automation, service reliability, and user experience.
Serve as a trusted advisor on AI technologies and digital productivity tools.
Maintain confidentiality while supporting sensitive executive information and business activities.
Create and maintain technical documentation, knowledge articles, and support resources.
Collaborate with cross-functional teams to drive continuous improvement and operational excellence.

Qualifications
Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field; or High School Diploma/GED with equivalent professional experience.
4+ years of professional IT experience, including at least 1 year in a technical support or end-user support role.
Experience supporting executive-level or high-visibility business stakeholders.
Hands-on experience supporting audio/visual technologies, conferencing systems, and collaboration tools.
Strong experience supporting Windows, macOS, iOS, and Android operating systems.
Advanced knowledge of Microsoft 365 applications and enterprise productivity technologies.
Experience working with IT service management (ITSM) and ticketing platforms, including service-level agreement (SLA) management.
Demonstrated commitment to exceptional customer service and proactive issue resolution.
Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Advanced experience utilizing AI and automation technologies such as Microsoft Copilot, Copilot Agents, Workflow solutions, Claude Code, and related productivity platforms.
Ability to identify AI use cases, optimize workflows, and coach users on effective adoption of AI-enabled tools.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to manage multiple priorities and adapt quickly in a fast-paced environment.
Proven ability to collaborate across teams and coordinate complex technical issue resolution.
Ability to work flexible hours, including occasional evenings and weekends, as business needs require.
Willingness and ability to travel to local offices and off-site business events.

Preferred Qualifications

Experience providing dedicated support to C-Suite executives and senior leadership teams.
Experience leading or mentoring technical support teams.
Experience supporting executive technologies in a corporate headquarters environment.
Knowledge of process automation, digital transformation initiatives, and AI-driven productivity solutions.
Relevant technical certifications such as Microsoft 365 Certified, ITIL Foundation, CompTIA A+, Network+, or similar credentials.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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IT Operations Analyst

Key skills

About this role