Department: Finance
Location: 100% Remote (Virtual)
Duration: 12 Months, with an option to renew for one additional year
Interview Process: Two rounds 15-minute phone screening followed by a 45-minute technical interview
Experience: Minimum 4 Years
Candidate Location: Local and non-local candidates accepted
Job Overview
Seeking an experienced Information Systems Applications Specialist III to provide ongoing technical and functional support for its Oracle Enterprise Performance Management (EPM) applications.
The selected resource must have strong knowledge and hands-on experience with Oracle EPM, including both functional and technical aspects. The role involves providing ongoing expertise, assisting OSDH EPM administrators, resolving application-related issues, and ensuring timely responses to technical and functional support requests.
Application support resources may be utilized as needed throughout the year. Ideally, the resource will serve as a single point of contact for OSDH EPM administrators, helping address questions, troubleshoot issues, and maintain application support continuity.
Key ResponsibilitiesProvide ongoing technical and functional support for Oracle Enterprise Performance Management (EPM) applications.
Assist OSDH EPM administrators with application-related questions, issues, and support requests.
Review and analyze organizational business needs and consult with users to evaluate requirements and recommend solutions.
Develop plans and approaches for new or enhanced information systems.
Analyze and design program logic, screen layouts, reports, and testing criteria.
Evaluate prototypes, design techniques, tools, and instructional methods.
Perform systems design activities, including programming, testing, debugging, documentation, and implementation of applications.
Prepare development request documentation and translate business needs into detailed functional requirements, technical designs, and specifications.
Conduct or coordinate user acceptance, performance stress, regression, and integration testing.
Implement necessary changes and corrections based on testing results.
Participate in structured walkthroughs and system reviews.
Provide technical assistance, instruction, and training to lower-level staff.
Perform ongoing application maintenance and system reviews.
Identify application problems, troubleshoot issues, and develop appropriate solutions.
Participate in the planning, design, development, integration, and implementation of software and technology.
Ensure technical and functional issues are addressed and resolved within a reasonable timeframe.
Knowledge and hands-on experience with Oracle Enterprise Performance Management (EPM).
Ability to provide both functional and technical expertise for Oracle EPM.
Experience supporting enterprise applications and resolving application-related issues.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to understand business requirements and translate them into technical or functional solutions.
Experience providing application maintenance and ongoing support.
Candidates must meet one of the following qualification paths:
Option 1:
Completion of 12 semester hours of Computer Science or Management Information Systems coursework at an accredited college or university.
Three additional years of experience in applications development and analysis.
Option 2:
Completion of at least 156 hours of vocational or technical education courses resulting in certification in applications development.
Three additional years of experience in applications development and analysis.
Option 3:
An equivalent combination of education and experience.
One year of applications development experience may be substituted for the required education, in addition to the three additional years of applications development and analysis experience.
Minimum Experience: 4 years, as specified for the position.
DeliverablesRespond to help tickets and other support requests submitted by OSDH.
Provide technical and functional assistance within a reasonable timeframe.
Support ongoing Oracle EPM application operations.
Assist OSDH administrators with troubleshooting and issue resolution.
Provide application expertise as requested throughout the 12-month period.
Oracle Enterprise Performance Management (EPM)
Oracle EPM Functional Support
Oracle EPM Technical Support
Application Support and Maintenance
Application Troubleshooting
Functional and Technical Analysis
Applications Development
Requirements Analysis
User Acceptance Testing (UAT)
Regression Testing
Integration Testing
Performance and Stress Testing
Technical Documentation
Program Design and Development
System Implementation
User Training and Technical Assistance
Help Ticket Management
