Vice President, Global Customer Service Delivery

CZR LATAM is seeking a Vice President of Global Customer Service Delivery to lead its global customer service operation. The role focuses on scaling service delivery, improving user retention and transaction resolution, managing regional support teams and budgets, and coordinating with Product and Operations.

Responsibilities:

• Drive the global customer service delivery map with total focus on top line scale user retention and daily transaction resolution numbers
• Deploy highly aggressive commercial retention campaigns across multi regional networks pushing for exponential asset stability while maintaining extreme budget efficiency
• Build high velocity strategic service pipelines and localized customer assistance networks to rapidly capture high potential market share
• Command a high performance division of regional support desk managers enforcing absolute ownership and zero excuse execution across all localized squads
• Collaborate directly with Product and Operations leaders to clear structural bottlenecks and accelerate the launch of high impact customer communication features
• Manage the deployment of multi million dollar customer service budgets ensuring maximum return on investment and dominant global platform presence

Requirements:

• 15 plus years of hard hitting customer service operations commercial delivery and high capacity scale management experience within highly competitive global spaces
• Clear career history as a Vice President VP or Senior Director who has successfully commanded massive corporate budgets and multi layered global support divisions
• Proven execution background within rapid scale or transaction intense ecosystems such as global tech giants online institutional networks or digital financial brokerages
• Deep practical mastery of global commercial distribution economics enterprise client metrics and modern customer acquisition methodologies
• Fearless decision making style with the ability to turn bold founder visions into immediate profitable business realities
• Strong commanding presence and extreme emotional resilience built to handle rapid scaling pressure and dismantle team silos instantly