Customer Service Representative (English/Spanish Bilingual)

Bestpass by Fleetworthy is hiring a Customer Service Representative to support fleet accounts, owner-operators, and consumers. The role provides professional, solutions-focused assistance across phone, live chat, and email, resolves customer issues, maintains accurate account records, and collaborates with colleagues to deliver a seamless customer experience.

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts

Requirements:

• Associate degree in Business, Communications, or related field required
• 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
• Applies structured thinking to resolve customer issues independently; knows when to escalate
• Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues
• Actively supports colleagues, builds stable working relationships, and contributes to team goals
• Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment
• Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
• Familiar with Salesforce or similar CRM systems
• bachelor's degree preferred
• Bilingual (English/Spanish) is a preference, but not required
• Bilingual (English & Spanish)