Customer Service Representative (Bilingual English-Spanish)

Description

The Customer Service Specialist (Bilingual English-Spanish) is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management.

Responsibilities

• Serve as the primary point of  contact for customer inquiries via phone, email, and other communication channels
•  Ability to communicate fluently in English and/or Spanish with customers, both over the phone and in person. 
• Provide accurate, timely solutions while delivering exceptional customer service. 
• Troubleshoot and resolve customer concerns, complaints, and service issues. 
• Document customer interactions and resolutions accurately in company systems. 
• Assist customers with order processing, product selection, pricing, and service-related requests. 
• Develop strong knowledge of  company products, services, and processes. 
• Identify and pursue upselling, cross-selling, and new business opportunities. 
• Build and maintain strong customer relationships to support retention and account growth. 
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue  opportunities. 
• Collaborate with sales,   operations, and other departments to meet customer needs and achieve  business goals. 

Requirements

• Fluency in Spanish is required, with the ability to communicate effectively with customers by phone and in person. 
• High school diploma or GED required. 
• 1–2 years of customer service, inside sales, account management, or related experience preferred. 
• Basic computer proficiency, including CRM systems and Microsoft Office. 
• Strong written and verbal communication skills. 
• Ability to work in a fast-paced environment and manage multiple priorities effectively. 
• Strong problem-solving, organizational, and customer service skills. 
• Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships. 

Why Join Spectra?

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.