Client Engagement Engineer

KRON Development is hiring a client-facing technical advisor to bridge communication between its clients and engineering teams. The role leads discovery and roadmap discussions, shapes product direction, translates business needs into executable requirements, and aligns delivery with client goals.

Responsibilities:

• Lead client-facing conversations: join discovery, roadmap, and stakeholder calls
• Define and validate product direction: clarify goals, scope, constraints, success metrics, and risks
• Shape solution approach and advise on trade-offs (stack, build vs. buy, integrations, security, scalability, cost) - without doing the implementation yourself
• Translate business needs into clear requirements the engineering team can execute: epics, user stories, acceptance criteria, milestones
• Set and manage delivery expectations: timelines, dependencies, risks, and blockers - communicated early and proactively
• Drive decisions: facilitate trade-offs with non-technical stakeholders and keep projects moving
• Produce crisp documentation: meeting notes, action items, decision logs, status updates
• Build long-term client trust as a steady, credible technical advisor

Requirements:

• 10+ years in software engineering and/or technical leadership (Engineer, Tech Lead, Architect, Head of Engineering, etc.)
• Strong understanding of modern software delivery: web, mobile, APIs, cloud, data, and AI - enough to advise with authority
• Native-level English (spoken and written); confident leading calls with US clients and executive stakeholders
• Proven ability to translate between business and engineering and align diverse stakeholders
• Highly organized and reliable: you close loops, document decisions, and keep teams aligned
• Able to work independently in a fully remote environment with minimal oversight
• A PhD or Bachelor's degree in Computer Science or a related field
• Prior experience with US-based or enterprise clients
• Background in consulting, pre-sales, customer success, or account leadership
• Experience in FinTech, eCommerce, or AI-enabled products
• Familiarity with security/compliance expectations (SOC 2, data privacy)