Business Operations Project Manager / Contract / Hybrid / Charlotte, NC

Our client, a leader in the FinTech industry, is seeking a Business Operations Project Manager to join their team. This is a hybrid position that will be onsite 3x per week in Charlotte, NC!

*This a 1-year W2 contract with benefits & paid holidays!*

As a Business Operations Project Manager, you will drive the business partnership lifecycle end-to-end, owning the overall partner onboarding experience, deepening existing partner relationships, and using feedback to continuously improve internal/external processes within the partnership program.

What You Will Be Doing

• Create and manage complex projects within the Partner Program, defining tasks, specifying deliverables, identifying and managing dependencies, planning and executing cross-functional meetings, as well as documenting timelines, potential risks, and action items
• Serve as the operational point of contact, managing daily intake of partner requests including implementation, escalations, through day-to-day service requests
• Drive root cause analysis and resolution of revenue-impacting issues, leveraging insights to scale operations, automate recurring process, and develop SOPs to improve speed and accuracy
• Own outbound partner communications, translating insights on feedback sessions, case studies, program participation into actionable summaries for senior leadership

Required Skills & Experience

• Bachelor's degree in relevant field
• 3+ years of experience in Business Operations, CX Operations, Program Management or related field
• Working knowledge of Google Sheets/Excel, Jira, and/or other Agile tools

Desired Skills & Experience

• Experience supporting initiatives for strategic accounts, channel programs, partner programs, or industry relations programs highly valued
• Prior experience in B2B SaaS, FinTech, or related industries a plus!