Senior Implementation Project Manager

Rad AI is hiring a Senior Implementation Project Manager to lead customer-facing deployments of its AI products for radiology practices and health systems. The role manages implementation planning and delivery from kickoff through go-live and support transition, coordinating customers and cross-functional teams while overseeing risks, communications, and process improvements.

Responsibilities:

• Work independently to plan, monitor, and manage multiple complex customer-facing projects
• Lead the end-to-end delivery of Rad AI’s products to radiology practices and health systems, from kick-off to go-live and transition to support
• Own implementation readiness and go-live planning, coordinating testing, training, customer preparedness, cutover activities, and post-launch transition. Identify readiness gaps early and develop actionable recovery plans when milestones or commitments are at risk
• Maintain accurate, current project plans, milestones, forecasts, risks, decisions, and action items in established project management systems, ensuring clear ownership, timely follow-through, and reliable visibility for stakeholders
• Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines
• Serve as the primary client-facing contact throughout the implementation
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
• Track and manage feature requests, ensuring clear communication, documentation, and prioritization
• Anticipate and actively manage project risks, dependencies, and potential delays; develop and track mitigation plans, communicate threats early, and escalate material issues with clear business impact, recommended actions, and accountable owners
• Proactively investigate challenges, assess root causes and business impact, evaluate options, and recommend practical solutions. Exercise sound judgment within established authority and escalate decisions with clear recommendations when needed
• Conduct weekly status meetings with internal and external stakeholders
• Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
• Provide ongoing updates to leadership throughout the project, via dashboards and reports
• Foster transparent, respectful, and solutions-focused partnerships with customers and internal teams, navigating competing priorities, addressing difficult conversations constructively, and driving alignment on decisions and commitments
• Identify opportunities to improve implementation processes, documentation, and customer outcomes; proactively propose and help implement practical solutions, contribute lessons learned, and support adoption of agreed improvements
• Contribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Requirements:

• Bachelor's degree or above
• At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience
• Strong project planning and execution skills, including timeline, scope, and risk management
• Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT
• Prior professional consulting or healthcare software implementation experience
• Prior experience or familiarity with radiology workflows
• Prior experience or familiarity with HL7, FHIR, and EHRs
• Excellent people/relationship management and communication skills, with the ability to navigate challenging conversations, influence without authority, and hold stakeholders accountable respectfully
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
• Proficiency with project management tools
• preferably within a healthcare/healthcare IT environment