Customer Service Representative

Pacific Gypsum Supply, Inc. is hiring a Customer Service Representative to provide customer support and manage customer orders and sales transactions. The role works with Sales and Operations to resolve customer needs and build product knowledge for the drywall building-materials industry.

Responsibilities:

• Provide professional phone, face-to-face, and written customer communications
• Identify customer needs and opportunities, proactively resolves issues and provides creative, effective solutions that enhance the customer experience and strengthens relationships
• Collaborates with cross-functional teams, including Sales and Operations, to address customer needs, resolve issues and ensure timely and effective solutions
• Process customer orders accurately and efficiently through in-person, phone and other appropriate channels, while ensuring a seamless and positive customer experience
• Utilize company systems and technology to accurately enter, update, and manage customer orders, ensuring timely processing and accurate information throughout the order lifecycle
• Process customer sales transactions accurately and efficiently. including sales orders and cash purchases, while ensuring proper payment handling and adherence to company procedures
• Facilitate customer purchases from order through payment, ensuring accurate transactions, proper cash handling, and a seamless customer experience
• Develop product knowledge to assist customers

Requirements:

• Ability to self-manage and interact comfortably with the public
• Strong organizational skills and attention to detail
• Strong computer skills to include Microsoft Office Suite
• Communicate professionally, both verbally and in writing
• High school diploma or GED equivalent
• This is an entry level position- 1 year in related customer service
• Bilingual preferred