Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Position: Data Analyst

Shift: Regular

Qualification: B.Tech / Degree

Experience: 3+ years

Essential Hiring Skills: SQL, Advance SQL, Visualization Tools (Looker, PLX, etc.,) , Excel / Spreasheet , Presentations

Responsibilities:-

1) Querying and Scripting: Writing (Simple and Advance) and modifying SQL scripts to extract, manipulate, and analyze data.

2) Dashboard Creation and Maintenance: Building and updating dashboards to visualize data, ensure data accuracy, and make necessary adjustments.

3) Data Validation and Quality Control (QC): Verifying data accuracy, identifying mismatches between sources, and performing QC checks.

4) Data Analysis and Interpretation: Analyzing data to identify trends, discrepancies, and insights, and providing explanations for observations.

5) Reporting and Documentation: Communicating findings, updates, and challenges through documents and reports.

6) Collaboration and Communication: Working with other team members, including business analysts (BAs), engineers, and operations teams, to understand requirements, provide updates, and address issues.

Location : Hyderabad

Work Mode : Work from Office.

Internal Information

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Do

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Position: Data Analyst

Shift: Regular

Qualification: B.Tech / Degree

Experience: 3+ years

Essential Hiring Skills: SQL, Advance SQL, Visualization Tools (Looker, PLX, etc.,) , Excel / Spreasheet , Presentations

Responsibilities:-

1) Querying and Scripting: Writing (Simple and Advance) and modifying SQL scripts to extract, manipulate, and analyze data.

2) Dashboard Creation and Maintenance: Building and updating dashboards to visualize data, ensure data accuracy, and make necessary adjustments.

3) Data Validation and Quality Control (QC): Verifying data accuracy, identifying mismatches between sources, and performing QC checks.

4) Data Analysis and Interpretation: Analyzing data to identify trends, discrepancies, and insights, and providing explanations for observations.

5) Reporting and Documentation: Communicating findings, updates, and challenges through documents and reports.

Location : Hyderabad

Work Mode : Work from Office.

Mandatory Skills: Geographic Information Systems(Maps) .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Data Analyst

Key skills

About this role

Job Description

͏

Do

Support process by managing transactions as per required quality standards

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

͏

Deliver