Mai te hiku ki te taurapa, whitikina e te rā
From the tail of the fish to the tail of the waka, shines the sun
This whakataukī speaks to our journey across Aotearoa, one waka, one purpose, powered by the natural forces that sustain us. Meridian is Aotearoa’s largest renewable electricity producer, generating energy from the winds of Tāwhirimātea, the waters of Tangaroa, and the warmth of Tama-nui-te-rā.
Together, our two brands, Meridian and Powershop retail electricity to more than 400,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo!
Mō te tūranga | What you’ll be doing
As an Energy Specialist, you’ll support customers through a wide range of questions and situations. Some will be straightforward, while others will need you to investigate, problem-solve, use your judgement and find the best way forward.
You'll own the customer journey from first contact through to resolution, handling both inbound and outbound interactions across phone, chat and email. By keeping your product and industry knowledge up to date, you'll tailor your support to each customer and spot opportunities to add value through our products and services.
The Energy Specialist role is evolving, and we're building high-calibre Energy Specialists who are confident handling a broader range of customer needs and more complex work. That means moving beyond simply completing the task in front of you – understanding the bigger picture, taking ownership, applying good judgement and confidently working through situations where the answer might not immediately be obvious. You’ll be supported to build your capability, broaden your knowledge, and learn, stretch yourself and thrive, while helping us shape what great customer service looks like.
These are 12-month fixed term roles to help us manage a busier period as we move to a new platform – a great time to join if you're up for learning and adapting as things change.
Ngā painga ki a mātou | What we can offer
We value work/life balance, so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer:
Ngā pukenga kei a koe mō tēnei tūranga | What you’ll bring
We’re looking for people who genuinely enjoy helping customers, are curious about how things work, and can keep their cool when things get busy. You don’t need to know everything about energy from day one. What matters most is how you think, how you learn, how you respond when things change, and how you show up for our customers and the people around you.
We’d love to hear from you if you:
We’re not looking for someone who already has all the answers or ticks every technical box. We’re looking for people with the mindset and potential to thrive in where we’re heading – people who don’t just want to become good at what we do today, but want to build the skills and confidence to be great at what we’ll need tomorrow.
He aha koe i hono mai ai ki a mātou? | Why join us?
We see energy as mauri, the life force that connects people and place. Joining Meridian means contributing to kaitiakitanga, caring for the environment and future generations while empowering communities to flourish.
We’re a team that believes in being in the waka together supporting each other, celebrating our wins, and learning from our challenges. You’ll be encouraged to show tū maia, to be bold, curious, and authentic in your mahi, and to practice rangatiratanga by leading with integrity and purpose, no matter your role.
We embrace diversity and inclusion and ensure that everyone feels like they belong, are welcomed, feel valued, and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be, so we make sure that there’s room for everyone to be exactly who they are, and welcome applications from people of all backgrounds and experiences, including individuals with disabilities, diverse health needs, and those who identify as neurodiverse, because we believe our differences make us stronger. We believe that fun is good for you, and we make sure that our office vibe reflects that.
Tono mai ināianei tonu | Apply now
If you enjoy learning, taking ownership, solving problems and being part of a team that wants to keep getting better, we’d love to hear from you.
To view the full Position Description please click here.
If you have any general enquiries, please email careers@meridianenergy.co.nz and one of our team will get back to you. We're committed to being accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help.
This role is based in Christchurch only.
Advertising closes at 11:59pm on 18 November 2026 (please note this may be subject to change).
