Forward Deployed Product Manager

DOSS builds an AI-native operations platform for physical product businesses. The Forward Deployed Product Manager supports customer implementations and success across the ERP lifecycle, designs and configures product solutions, and helps improve product and customer processes for upper mid-market and enterprise clients.

Responsibilities:

• Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
• Product Design: Data modeling, workflows and integrations
• Build/Configure on DOSS platform
• UAT and Go-live
• Support end-to-end ERP lifecycle process and success for our clients
• Build new product capabilities/solutions within the DOSS ERP platform
• Contribute to best practices and process improvements across the team
• Support end-to-end post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring our clients achieve success and value from DOSS
• Conduct cross functional deep dives across customer organizations to map end-to-end business processes and workflows
• Build new product capabilities that help support DOSS's push to upper mid market and enterprise clients
• Contribute to best in class practices and processes across the entire team
• Translate process flows into product design and configuration within the DOSS platform
• Collaborate with technical teams on integrations and data migrations required for successful implementations
• Support UAT, training, and go-live support; building relationships with clients to drive retention and potentially upsell → turning our customers to our biggest advocates!!
• Contribute to initiatives to drive improvements in the DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team

Requirements:

• 3+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company
• Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together
• High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences
• Technical from First Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization
• Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast
• Strong analytical mindset
• ERP experience
• While having previous ERP or industry experience is strongly preferred
• experience with SQL