Customer Success Manager

Tattle provides a customer experience management platform for the hospitality industry. The Customer Success Manager manages post-sales relationships and helps customers onboard, adopt the platform, and use CX analytics to improve guest experiences and business outcomes.

Responsibilities:

• Manage post-sales activity for Tattle's customers through touch points that require product knowledge, planning, project management and the ability to quickly build rapport
• Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives
• Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses
• Develop, test, and iterate on scaled playbooks and engagement strategies
• Analyze customer data to create and execute engagement strategies within your customer portfolio
• Proactively identify and flag churn risk and work proactively with broader account team to mitigate
• Partner with Sales and Marketing teams to provide effective customer engagements
• Function as the voice of the customer, identifying customer patterns, product features, and providing internal feedback on how Tattle can better serve our customers
• Work with our customers to create customized actionable plans by on the insights our platform provides

Requirements:

• You have at least 2-3 years of account management experience engaging, working, and presenting directly with clients
• You are a team player and customer advocate motivated by helping others succeed
• You know how to listen to the customer and translate their business needs into provide a personalized consultation
• You're highly data-driven and intrigued by the challenge of delivering an awesome Tattle experience to thousands of customers
• You're a go-getter who thrives in a fast-paced environment, embraces change and takes the initiative to get things done
• You are stellar at customer presentations in onboarding, data insights, and upsell opportunities
• You are an expert at utilizing AI to optimize your role