Customer Success Enablement Manager

Buildots is hiring a Customer Success Enablement Manager to develop and execute enablement for its global Customer Success team. The role owns onboarding, training, content, measurement, cross-functional alignment, feature rollout support, and customer feedback loops.

Responsibilities:

• Enablement strategy: Build and execute a post-sales enablement strategy aligned with the Customer Success Org’s roadmap and growth targets
• Onboarding and ongoing training: Design and run onboarding programs that get new hires ramped quickly and confidently. Support continuing development for existing CSMs, including skills and product/process updates
• Content: Create and maintain playbooks, CS guides, training kits, demo flows, technical guides, and certifications for internal audiences
• Measurement and reporting: Own the effectiveness of enablement programs. Track performance metrics and iterate on the results
• Cross-functional alignment: Act as the bridge across Product, Sales, Marketing, CS and Delivery
• Feature and pilot facilitation: Partner with Product teams on smooth feature rollouts, making sure adoption goes well and feedback is synthesized
• Voice of the Customer (VoC): Build and maintain structured feedback loops that bring customer input to Product, R&D, and leadership to prioritize customer-led development

Requirements:

• 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role
• Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects
• Create systems, processes, and programs that scale quickly across the CS org
• an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives
• You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration
• Proven ability to build VoC feedback loops that turn customer needs into product or process improvements
• Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
• Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases)
• Data-driven, with strong attention to detail and the ability to manage your own priorities
• Experience in the construction industry or similar complex industrial sectors