Engineering Technical Account Manager (Cloud)

BMO Bank N.A. is hiring an Engineering Technical Account Manager (Cloud) to serve as a trusted technology advisor and primary liaison for business lines. The role aligns IT strategy and engineering solutions with business objectives, supports service delivery and compliance, and coordinates technology initiatives including cloud migrations.

Responsibilities:

• Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business (e.g., Retail Banking, Commercial Lending, Wealth Management, Capital Markets)
• Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions
• Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies that support business outcomes
• Act as a technical advocate and escalation point for service delivery, incident management, and change coordination within the assigned business unit
• Translate business requirements into technical specifications and collaborate with different engineering departments, infrastructure, and solution architecture teams to deliver effective solutions
• Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO
• Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks, particularly regarding financial regulations (e.g., SOX, PCI, FINRA, OSFI)
• Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain
• Conduct regular health checks and CIO business reviews with stakeholders, identifying opportunities for optimization or innovation
• Coordinate cross-functional engineering teams, including vendors and third-party service providers, to ensure end-to-end accountability for solution delivery

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field
• 5+ years of experience in technical account management, enterprise IT consulting, or solution delivery in the financial services industry
• Deep understanding of the financial services domain and one or more LOBs (e.g., banking operations, investment platforms, insurance systems)
• Strong knowledge of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, GCP), and cybersecurity practices
• Proven ability to communicate complex technical concepts to non-technical stakeholders
• Experience managing service-level agreements (SLAs), vendor relationships, and IT compliance standards
• Strong project management and problem-solving skills, with the ability to influence without direct authority
• Master's preferred
• Certifications: ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or similar
• Familiarity with financial regulations and frameworks (e.g., Basel III, MiFID II, GDPR, SOC 2)
• Experience with Agile or DevOps methodologies