Project Manager, Repairs

Homeward is hiring a Repairs Project Manager to own repair performance across an assigned portfolio of homes and serve as the construction subject matter expert for its teams. The role oversees repair scoping, vendor negotiation and accountability, emergency repairs and insurance claims, quality control, and timely, cost-effective project outcomes.

Responsibilities:

• Own repair performance for an assigned pod/portfolio from vacancy through Make Ready completion and throughout the property's lifecycle while it’s in Homeward’s possession
• Serve as the construction SME for repair scoping, pricing, vendor questions, complex repairs, and escalations
• Review and pressure-test repair scopes to ensure work is necessary, appropriately scoped, and consistent with Homeward standards to deliver a strong ROI
• Negotiate vendor pricing, enforce established pricing tables, use Not-to-Exceed (NTE) limits, and seek competitive bids when appropriate
• Make practical, time-sensitive field decisions within defined authority so vendors can complete additional minor work while already onsite instead of creating unnecessary return trips
• Take a lead role on Market Sale repairs, where closing timelines require fast scoping, vendor coordination, and decision-making
• Lead emergency repair coordination, ensuring rapid vendor dispatch, timely mitigation of property damage, and effective communication with internal stakeholders through resolution
• Coordinate the filing and management of property insurance claims, including documenting losses, gathering supporting information, working with adjusters and vendors, and following claims through resolution
• Manage vendors at the project level and hold them accountable to price, quality, and Estimated Completion Dates (ECDs)
• Partner with Property Coordinators, who handle administrative and workflow execution such as utilities, recurring maintenance, invoice/document management, system updates, and routine coordination
• Review completed work and QC information, identify incomplete or poor-quality work, and drive corrective action (inclusive of rework demands)
• Provide actionable vendor-performance feedback to Repairs leadership and assist with identifying strong local vendors and direct-to-trade options such as plumbing, electrical, HVAC, roofing, and other specialty trades
• Partner with GMs and our property listing teams on repair strategy, including whether work is necessary, how it should be scoped, and how to resolve repair requests efficiently
• Owner mindset around escalations - leverage your construction judgment, assess vendor performance, scope, cost, quality, and schedule to determine the best path forward for Homeward and its customer

Requirements:

• Residential construction, renovation, fix-and-flip, SFR, property management, iBuyer, general contracting, or similar hands-on housing experience
• Strong working knowledge of common residential repair and renovation scopes, materials, trades, sequencing, and pricing
• Ability to look at a repair problem and develop practical, cost-effective solutions—not simply accept the first vendor recommendation
• Experience working directly with contractors and vendors, including negotiating bids and holding partners accountable
• Strong judgment and comfort making decisions with imperfect information and tight timelines
• Ability to manage multiple active properties and competing priorities in a fast-moving environment
• Strong written and verbal communication skills and the ability to translate construction issues for non-construction partners
• Comfort working with remote/offshore operational partners and providing clear direction and context
• Bias toward ownership: if a project is off track, you identify why and drive it to resolution
• Experience managing dispersed residential portfolios across multiple markets
• Experience with an SFR operator, iBuyer, institutional homebuyer, fix-and-flip organization, or residential renovation platform
• Experience sourcing specialty trades and building local vendor networks