Inside Sales Account Manager - Travel Agency Sales

Globus family of brands hires an Inside Sales Account Manager to serve travel agency customers and internal partners while generating and increasing sales. The role manages agency accounts through outbound campaigns, relationship building, advisor education, marketing support, and issue resolution.

Responsibilities:

• Educating travel advisors on our products, destinations, and promotions, and generating and increasing sales by conducting outbound call and e-campaigns
• Generating marketing materials for travel advisors, to increase sales opportunities, including flyers, invitations, postcard, customize and forward email communication. Train advisors on self-serve marketing systems for increased efficiency. Promote use of social media content, blogs, etc., of Gfob content, for advisors
• Servicing travel advisor questions regarding GVI products, promotions, destinations, policies, issues, with emphasis on positive and timely resolution for the advisor and company. Work closely with other internal departments for escalation resolution
• Onboarding of new accounts, including Independent or home based advisors (IC’s or HIP’s). Ensure advisors have what they need to successfully take action to sell Gfob
• Encouraging self-serve use of the Travel Advisor Portal (TAP) with advisors. Conduct trainings as necessary
• Participating in agent webinars/trainings as needed. Attending travel shows/events as needed
• Remaining knowledgeable and up to date with company products and competitive landscape to ensure a trusted resource with advisors
• Maintaining advisor/agency updates in database (CRM)
• Developing and maintaining relationships with the Business Development Managers and Account Managers to fulfill travel partner needs. Partner with Business Development Managers on territory priorities to increase GVI sales with agencies and advisors
• Contributing to a team effort by accomplishing related results or projects, including helping in other departments

Requirements:

• Candidates must be authorized to work in the United States
• The preferred candidate has noteworthy experience in the following areas:
• Working in a similar position within the sales and marketing field in the travel industry
• Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
• Leisure travel product and destination knowledge, specifically Globus family of brands products, services, policies, features, and benefits
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Professional, technical, and functional expertise on systems, department processes, and procedures
• Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint
• The preferred candidate will hold a Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Strong travel industry knowledge preferred