VMware & Cloud Support Engineer

VMware & Cloud Support Engineer

Job Description

Role Overview

The VMware & Cloud Support Engineer is responsible for supporting, maintaining, and improving enterprise virtualization environments built on VMware technologies, along with cloud platforms such as AWS, Azure, or Google Cloud Platform. This role ensures high availability, performance, and security across hybrid infrastructure.

Key Responsibilities

• VMware Administration Manage ESXi hosts, vCenter, clusters, resource pools, DRS/HA, vMotion, and storage integrations.
• Cloud Platform Support Provide operational support for AWS/Azure/Google Cloud Platform services, including compute, storage, networking, IAM, and monitoring.
• Incident & Problem Management Diagnose and resolve virtualization and cloud-related issues, ensuring minimal downtime.
• Performance Optimization Monitor system health, tune workloads, and optimize resource utilization.
• Backup & Disaster Recovery Implement and support backup solutions (Veeam, Commvault, etc.) and DR strategies for virtual and cloud workloads.
• Security & Compliance Apply patches, enforce security baselines, manage access controls, and ensure compliance with organizational standards.
• Automation & Scripting Use PowerShell, Bash, Python, or Terraform to automate routine tasks and deployments.
• Documentation Maintain detailed SOPs, architecture diagrams, and troubleshooting guides.
• Collaboration Work with DevOps, Networking, Security, and Application teams to support business initiatives.

Required Skills & Qualifications

• VMware Expertise ESXi, vCenter, vSphere, vSAN, NSX (preferred).
• Cloud Knowledge AWS/Azure/Google Cloud Platform fundamentals, cloud networking, IAM, monitoring tools.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, firewalls, and load balancers.
• Experience with backup solutions (Veeam, Commvault, Rubrik).
• Familiarity with ITIL processes.
• Proficiency in PowerShell, Bash, or Python.
• Ability to troubleshoot complex infrastructure issues.
• Excellent communication and documentation skills.

Preferred Certifications

• VMware VCP (Data Center Virtualization or Network Virtualization)
• AWS/Azure Associate
• CompTIA Cloud+, Network+, or Security+
• ITIL Foundation

Experience Requirements

• 2 6 years of hands-on experience with VMware virtualization.
• 1 4 years of experience supporting cloud environments.
• Experience in enterprise IT support or infrastructure operations.