Associate Product Manager

Instem provides SaaS solutions and consultancy services that support research and drug discovery. The Associate Product Manager will understand customer needs, shape the product backlog, support product development and delivery, and contribute to the commercial success of an assigned product area.

Responsibilities:

• Collaborating with the GLP study product management team in detailing roadmap plans
• Working with customers and internal users to understand their workflows and problems, and turning these into well-defined needs before solutions are specified
• Capturing, organising and tracking customer feedback and enhancement requests for their assigned area, and assessing them against the backlog
• Defining what success looks like for features in their assigned area, and checking after release whether it was achieved
• Collecting and summarising competitor and market information for their assigned area, and sharing it with the Director of Product
• Understanding the commercial goals for their assigned area and how backlog priorities support them
• Owning the backlog for their assigned area: proposing what goes into each release and why, agreeing it with the Director of Product, and working with the development team to deliver it
• Providing the development team with the first line of support to ensure successful product delivery
• Participating in acceptance testing for each release
• Working with the technology team to ensure the successful delivery of their assigned product area
• Working with operations, including customer support, to meet customer requirements for their assigned product area
• Supporting commercial activity where needed, including joining customer calls, with guidance and support from the Director of Product
• Building deep knowledge of the product in their assigned area and acting as a go-to source for colleagues, including demonstrating functionality to customers and internal teams
• Contributing to release notes, product documentation and sales and marketing materials for their assigned area
• Adherence to the Company’s Quality Management System to ensure that all work is handled Securely, Professionally and Diligently

Requirements:

• Bachelor's degree in life sciences or related field
• Early career experience in product management or a product-adjacent role (product owner, scientific-software or LIMS implementation)
• Desire to work in new areas with attention to detail and an ability to simplify
• Interest in product planning and management
• Knowledge of Software Product Development lifecycle
• Ability to present to small audiences
• Has worked with customers
• Experience in drug / device development related fields such as clinical or real-world research, pharmaceutical development, scientific software is highly desirable
• Knowledge of regulatory requirements/standards in Life Sciences is highly desirable