Business Process & Systems Analyst

Smart Tech Contracting, LLC is hiring a Business Process & Systems Analyst to improve how work gets done across the company. The role partners with departments to simplify and standardize processes, optimize business systems, automate workflows, and help employees adopt effective systems and practices.

Responsibilities:

• Partner with departments to understand business needs, pain points, and opportunities for improvement
• Document current-state processes and design efficient, standardized future-state workflows
• Identify bottlenecks, manual work, duplicate efforts, and unclear ownership
• Translate business needs into clear process, workflow, and system requirements
• Develop process documentation and continuously evaluate workflows for improvement
• Own and serve as the internal expert for Smartsheet, PowerBI and assigned business systems
• Establish standards for system structure, permissions, templates, automation, and ownership
• Partner with departments to select and implement the right system solutions for their needs
• Maintain, troubleshoot, and improve business systems to ensure they are scalable, reliable, and well documented
• Identify opportunities to simplify and automate manual or repetitive processes
• Design, build, test, and maintain automations using Smartsheet, Power Automate and other approved tools
• Automate workflows, approvals, notifications, data movement, and reporting to improve efficiency and consistency
• Partner with IT on complex integrations and troubleshoot automations to ensure reliable, sustainable solutions
• Create and deliver training, coaching, and resources to help employees effectively use business systems and workflows
• Create templates, standards, and user-friendly guidance that support consistent, independent use
• Support process and system rollouts through training, testing, communication, and adoption
• Gather feedback and continuously improve training, workflows, and system usability

Requirements:

• Experience with business process analysis, process mapping, requirements gathering, workflow design, or continuous improvement
• Ability to analyze a business problem before selecting or building a technology solution
• Ability to translate business requirements into clear process designs, system configurations, automation requirements, and documentation
• Strong facilitation, problem-solving, organizational, and analytical skills
• Ability to create clear process maps, SOPs, job aids, training materials, and user documentation
• Ability to train and coach users with different levels of technical proficiency
• Experience supporting system rollouts, testing, adoption, and change management across multiple departments
• Strong written and verbal communication skills with a service-oriented, collaborative approach
• Ability to work independently while partnering effectively with department leaders, process owners, Organizational Excellence, and IT
• Associate's or Bachelor's degree in Business, Operations, Information Systems, Organizational Development, Process Improvement, or a related field, or equivalent practical experience
• 3 to 5 years of experience in business analysis, business systems, process improvement, operations enablement, workflow design, or a similar role
• Hands-on experience designing and improving cross-functional business processes
• Hands-on experience with Smartsheet or a similar work management platform, including sheets, forms, reports, dashboards, and workflow automation
• Experience with Microsoft PowerBI and SQL based servers
• Experience with Microsoft Power Automate or a similar workflow automation platform
• Experience with Microsoft SharePoint and M365 environment
• Demonstrated experience documenting requirements, workflows, processes, and end-user guidance
• Experience in construction, engineering, technology integration, or another project-driven industry
• Experience facilitating process-improvement workshops and supporting organizational change
• Exposure to PMO/BMO environments, operational governance, Lean, Six Sigma, or similar continuous-improvement methods
• Relevant credentials such as Smartsheet certification, Microsoft Power Platform Fundamentals, Certified Business Analysis Professional (CBAP), or Lean Six Sigma