Associate Product Manager, Clasp Talent

Clasp is hiring its first Associate Product Manager to support product management across Clasp Talent. The role spans user discovery, product specifications and delivery, partner data integrity, launches, and measuring product impact.

Responsibilities:

• Interview students and employer users, run surveys, and synthesize what you hear into insights PMs can act on
• Gather feedback from support tickets, Partner Success, sales calls, and usage data, and spot the patterns across them
• Run short research projects, such as competitive reviews or vendor evaluations, that feed roadmap decisions
• Draft user stories, requirements, and acceptance criteria with PMs and engineers
• After a release, track how features land, write follow-up tickets and fast-follows, and file clear, reproducible bug tickets
• Advise Partner Success and Implementation on complex or unusual partner setups, helping them work out what the partner is really asking for and how our system should handle it
• Help keep our system in sync with partner data from HRIS and payroll integrations. Learn which data drives which rules, notice when they drift apart, and turn recurring issues into product fixes
• Partner with Operations on data backfills and cleanup. Spot recurring data quality issues, define the scope of the fix, check the results, and tell the affected teams what changed
• Think through how product and rule changes affect participants, payments, and reporting, and explain the impact clearly to internal teams and partners
• Before launch, work with PMs to define what success looks like and confirm we can measure it
• Write release notes so Partner Success, Sales, and leadership know what's shipping, why it matters, and what it should change
• Create demos, walkthrough videos, and launch materials that build excitement for new features with internal teams and partners, showing the real problem each one solves and the value it brings
• Build and maintain dashboards that show whether features are being adopted and moving the metrics we expected
• Share 30- and 60-day impact readouts on what we expected versus what happened, and turn the gaps into follow-up work

Requirements:

• 1 to 3 years of experience in product, analytics, product operations, implementation, consulting, or a similar role
• you've built dashboards people use, you use SQL to answer questions and to check data quality and validate results, and you're comfortable with a product analytics tool such as PostHog, Amplitude, or Mixpanel
• you can define what success looks like for a feature and tell a real result from noise
• you trace how data and rules interact, spot edge cases and conflicts, and ask "and then what happens?" before anything goes live
• you've talked to users directly and can separate what they ask for from what they need
• your specs and tickets are easy for engineers to act on, and you can explain technical logic to non-technical partners
• you understand how software gets built and work well with engineers
• you follow through on all your work even the details, including the behind-the-scenes work, and flag problems early
• Candidates must be authorized to work in the United States for any employer