Customer Success Manager – Remote (Americas)

SecurityBridge provides SAP security solutions for enterprise customers. The Customer Success Manager manages existing customer relationships and helps customers realize value from its solutions while driving satisfaction, retention, renewals, and account growth.

Responsibilities:

• Serve as the primary commercial point of contact for assigned customers, building strong relationships with key stakeholders
• Understand customer goals, challenges, and business needs to maximize satisfaction and outcomes
• Coordinate with internal teams to ensure timely support and service delivery
• Conduct regular customer meetings and business reviews to strengthen relationships and gather feedback
• Own the end-to-end renewal process, including pricing, contract terms, negotiations, and execution
• Monitor customer health, identify churn risks, and develop retention strategies with internal teams
• Maintain accurate customer records, renewal forecasts, and account activities
• Identify upselling and cross-selling opportunities and collaborate with Sales to drive account expansion
• Monitor product usage and adoption, recommending improvements to maximize customer value
• Coordinate customer training and resources to support product adoption
• Share customer feedback and insights with internal teams to improve the customer experience
• Participate in customer meetings and industry events as needed

Requirements:

• 5+ years of experience in Customer Success, Account Management, or Renewals within SaaS, enterprise software, or technology
• Proven experience managing contract renewals, commercial negotiations, and revenue retention
• Experience in customer relationship management, churn prevention, and account growth
• Strong communication, negotiation, and stakeholder management skills
• Ability to understand complex software solutions and communicate their business value
• Excellent organizational, problem-solving, and cross-functional collaboration skills
• Proactive, self-motivated, and comfortable working independently in a remote environment
• Excellent written and verbal communication skills in English
• Candidates must be legally authorized to work in their country of residence within the Americas region
• Experience within the SAP ecosystem, SAP security, or cybersecurity
• Familiarity with enterprise IT environments and B2B software solutions
• Experience managing enterprise customers and working with international teams