Associate Project Manager, IT

Edconic is seeking an Associate Project Manager to support day-to-day operations of its enterprise technology environment and program application forms. The role coordinates requirements, intake and tracking of issues and enhancements, and delivery of IT projects with internal teams and cross-functional stakeholders.

Responsibilities:

• Work with the Project Manager, Global Operations and IT on strategic priorities and stakeholder engagement, escalating cross-team blockers and decisions requiring senior input before raising across cross-functional teams, while holding independent accountability for the day-to-day execution of IT operational workstreams
• Coordinate with cross-functional stakeholders on confirming requirements, documenting enhancement requests, and translating requirements into delivery scope for the IT team
• Partner with cross-functional stakeholders to identify user experience (UX) needs and translate them into technical requirements, capabilities, and IT solutions that improve the customer journey
• Own program application forms, enhancements and other intake functionality in partnership with the internal IT team, from requirements gathering and configuration through delivery
• Serve as the initial point of intake for issues, bugs and enhancement requests raised against the enterprise technology environment, assessing scope and priority before routing to the appropriate technical team for resolution
• Manage day-to-day operations with the internal IT team, holding regular cadence check-ins, surfacing priority requests, and discussing blockers directly with the team
• Coordinate with stakeholders across Edconic's brands and campuses (US, UK, Spain), and functional areas such as Marketing, Sales, Enrollment, and Admissions, working across time zones and adjusting communication cadence and scheduling to keep regional teams aligned
• Coordinate UAT with technical administrators and business users, supporting test script preparation, defect logging and system validation before deployment
• Support post go-live implementation across projects, facilitating check-ins, fielding user questions and helping teams adopt new functionality
• Support change management as new systems and processes roll out, coordinating communication, adoption and cross-team alignment with business stakeholders
• Use monday.com or similar project management tools to track projects, applying project management methodologies tailored to project scope, priority and stakeholder communication preferences
• Contribute to business strategy and company growth goals by documenting recurring issues and identifying opportunities to leverage underused enterprise capabilities
• Recommend and implement process improvements to optimize workflows and enhance cross-departmental collaboration
• Support additional duties and responsibilities as assigned

Requirements:

• Bachelor's degree is required
• Three to five years of experience in project coordination, business analysis or a related role within a technology, CRM or Salesforce ecosystem
• Excellent interpersonal, written, and verbal communication skills, with the ability to work effectively across a range of stakeholders and communication preferences
• Exceptional attention to detail with the ability to manage multiple concurrent workstreams and priorities
• Highly organized, proactive and resourceful, comfortable working in a lean environment and across a virtual, cross-regional team, and adapting to enterprise platforms configured to business requirements
• Must be legally authorized to work in the United States
• Excellent verbal and written communication skills
• Excellent command of the English language
• Experience with managing projects on Monday.com, Jira, Asana or comparable project management tools preferred
• Active PMP certification, or actively working toward the credential, is a plus
• Experience managing technical projects in the education sector preferred
• Familiarity with Salesforce strongly preferred
• Salesforce Certified Associate or Salesforce Certified Administrator credential is a plus
• Familiarity with HubSpot or comparable marketing automation platforms is a plus
• Experience with payment systems and integration workflows is a plus
• Familiarity with FormAssembly or comparable form and data collection platforms is a plus