Senior Customer Advocacy Manager

Omnissa is hiring a Senior Customer Advocacy Manager to build and execute customer advocacy programs. The role develops customer relationships, identifies and shapes customer stories, coordinates references and other advocacy opportunities, and partners across teams to amplify customer voices.

Responsibilities:

• Execute customer advocacy programs and initiatives — including customer references, case studies, videos, reviews, and peer-to-peer activities — creatively addressing program needs and driving measurable results
• Build and maintain trusted relationships with customer advocates, including at the executive/C-level; identify opportunities to deepen their engagement with Omnissa, including through leading executive engagement events and programs that connect customer executives with Omnissa leadership
• Partner with Customer Success, Sales, Marketing, Product, and Communications to identify customers with compelling stories and build and maintain a healthy pipeline of advocates across industries, geographies, and customer segments
• Manage day-to-day customer reference requests, matching customers to opportunities based on their experience, industry, use case, and level of engagement
• Lead end-to-end development of customer stories and advocacy assets: identifying key stories, preparing writers, guiding customers through the interview and review process, and shaping content to influence prospective customers' decision-making
• Support customer participation in events, webinars, speaking opportunities, and analyst and media activities

Requirements:

• 7-9+ years of experience in customer marketing, customer advocacy, reference programs, or a related marketing function
• Demonstrated success building trusted relationships with customers at all levels, including C-level and executive stakeholders, and engaging them in advocacy activities
• Proven success partnering with Sales and working collaboratively across global, cross-functional teams
• Strong project management skills, with the ability to manage multiple customer programs, stakeholders, and deadlines simultaneously
• Excellent written and verbal communication skills, with the ability to translate complex customer experiences into compelling stories and an innate attention to detail
• A customer-first mindset with strong judgment around customer relationships, engagement, and communications
• Ability to work independently, prioritize effectively, and move programs forward with limited direction in a dynamic, fast-paced environment
• Strong track record of following through on commitments
• BS/BA required
• This job requisition is not eligible for employment-based immigration sponsorship by Omnissa
• Experience in enterprise technology, SaaS, digital workspace, or cybersecurity is a plus