Top Skills:
1. VDI - VMware Horizon
2. CITRIX, VDI - Citrix Cloud
3. PowerShell

Job Summary
Design, optimize and support secure virtual desktop environments using Powershell, VMware Horizon and Citrix Cloud for a global enterprise customer base. The role focuses on stable map-oriented application delivery, performance tuning and incident resolution within a day shift work from office model, ensuring consistent user experience and operational excellence across geographies.

Responsibilities

Design and maintain scalable virtual desktop infrastructures that support geo spatial applications and tools, ensuring consistent and reliable access for enterprise users across multiple business units.
Administer VMware Horizon environments to provide stable desktop sessions, optimize resource utilization and reduce disruption for mapping and analytics workloads.
Configure and manage Citrix Cloud deployments to deliver responsive access to map processing applications while maintaining alignment with organizational performance and security standards.
Develop and maintain robust Powershell automation scripts to streamline VDI provisioning, profile management, capacity checks and routine maintenance tasks, improving overall operational efficiency.
Monitor end to end VDI performance metrics, proactively identify potential service degradation and implement corrective actions that minimize downtime for geospatial analysis teams.
Coordinate with infrastructure, network and application teams to troubleshoot complex incidents in VMware Horizon and Citrix environments, driving timely root cause analysis and sustainable remediation.
Implement strong access control, patching and hardening procedures for VDI components that host geo referenced data, supporting enterprise security and compliance policies.
Document environment architectures, standard operating procedures, troubleshooting runbooks and automation guides in a clear and reusable format that supports consistent operations across teams.
Collaborate with product owners and business analysts to translate requirements from mapping and spatial data initiatives into VDI capacity plans and configuration baselines.
Perform impact assessments and regression validation for VDI platform upgrades or configuration changes, ensuring continuity of critical geospatial workloads during transformation activities.
Provide day shift operational support for incidents, service requests and change tasks, maintaining clear communication with stakeholders and managing expectations on restoration timelines.
Analyze incident trends and recurring service issues across VMware Horizon and Citrix Cloud platforms, propose targeted improvements and track implementation outcomes to reduce future disruptions.
Guide junior technical staff through knowledge sharing sessions focused on Powershell usage, VDI best practices and effective support of geo spatial applications to build a stronger delivery capability.

Certifications

VMware Certified Professional Desktop
Citrix Certified Associate Virtualization (Preferred)
Microsoft Certified Azure Virtual Desktop Specialty (Beneficial)

Citrix Engineer

Key skills

About this role