Field Service Engineer - US - Remote

Bloom Engineering Company is seeking a Field Service Engineer to provide onsite technical support to customers using industrial combustion and heating systems. The role commissions, troubleshoots, maintains, and optimizes equipment, investigates failures, and supports customers and internal teams with technical recommendations and documentation.

Responsibilities:

• Commission, troubleshoot, maintain, and optimize new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally
• Investigate system-wide issues and perform root cause analysis on failed equipment
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize electronic test equipment, including multimeters, pressure/flow transmitters, and combustion analyzers, to interpret system performance
• Interface directly with plant operators, engineers, maintenance teams, and management
• Provide recommendations to improve system performance, reliability, efficiency, and safety
• Collaborate closely with U.S.-based sales, engineering, project management, and other service team members to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations
• Support Bloom Engineering’s commercial efforts by:
• Identifying, within Bloom Engineering’s customer base, when spare parts are needed
• Gathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
• Collecting and relaying technical details related to customer warranty claims
• Build, maintain, and strengthen long-term customer relationships by professionally representing Bloom Engineering

Requirements:

• Associate degree in engineering technology or applied sciences from an ABET-accredited program
• For candidates with less than 4 years of applicable experience, reasonable proximity to the Pittsburgh headquarters is required to support onboarding and initial training
• Fluency in English
• Able to write reports in English to summarize findings and work completed
• OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
• Valid driver's license
• Valid passport or ability to obtain a passport
• Willingness and ability to travel up to 80% of the time (90+% of this travel will be in the US)
• Previous field experience with industrial combustion systems, burners, furnaces, or other heat-processing equipment
• Working knowledge of mechanical and electrical systems
• Ability to calibrate, use, and analyze data from mechanical and electrical instruments
• Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics
• Familiarity with PID control systems and instrumentation
• Experience following and troubleshooting PLC ladder logic
• Strong troubleshooting and problem-solving skills
• Proficiency in communicating in Spanish
• Excellent communication and customer service skills
• Proficiency with Microsoft Office applications
• Ability to work independently and adapt to changing field conditions
• Strong desire to learn and grow within a technical field service environment
• Bachelor's degree preferred, specifically in engineering (Mechanical, Electrical, Mechatronics, Chemical, or an equivalent technical discipline)