Senior Customer Success Manager, Life Sciences / Healthcare Tech

Strategic Employment Partners is recruiting a Senior Customer Success Manager for an unnamed venture-backed healthcare technology company whose platform helps life sciences partners engage clinicians. The role owns strategic pharma and medical-device accounts, develops ROI cases and expansion opportunities, and helps shape the customer success team’s approach.

Responsibilities:

• Executive relationships. You’ll work with VP-level Medical Affairs, Marketing, and Sales leaders at top life sciences companies
• The ROI story. You’ll build the business case that proves measurable value at renewal
• Stakeholder mapping. You’ll map and open new medical and commercial stakeholders within each account, rather than inheriting a contact list
• Expansion. You’ll identify and drive expansion, partnering with Sales on cross-sell
• Shaping the CS motion. You’ll help shape how a small, growing CS team operates, with no rigid playbook

Requirements:

• 5+ years in customer success, account management, or strategic partnerships serving pharma, biotech, or medical device companies
• A track record of renewal and expansion results on a small book of enterprise accounts
• Experience building ROI-based business cases with senior life sciences stakeholders
• Comfort with clinical subject matter, and an understanding of how Medical Affairs and Commercial teams operate
• Ownership and intensity in a small, fast-moving environment