Customer Success Manager

Bankors is an enterprise banking automation platform that connects enterprises directly to their banks and integrates banking workflows with Oracle Fusion and other ERPs. The Customer Success Manager will manage enterprise customer relationships from onboarding through renewal, lead implementations, drive product adoption, gather customer feedback, and identify expansion opportunities.

Responsibilities:

• Own the relationship with enterprise customers from onboarding through renewal
• Partner with finance, treasury, and IT teams to drive adoption of Bankors across Letters of Credit, Letters of Guarantee, Loans, and Bank Facilities
• Lead implementation projects: data migration from bank portals, Oracle Fusion integration setup, and user training
• Turn customer feedback into product insights — you are the voice of the customer inside Bankors
• Identify expansion opportunities across modules, business units, and banks

Requirements:

• 3+ years in Customer Success, Implementation, or Account Management at a B2B SaaS, banking, or ERP company
• Comfortable talking to CFOs, treasurers, and IT leaders in English and Arabic
• Structured, calm under pressure, and genuinely curious about enterprise finance
• Understanding of corporate banking, trade finance, or ERP workflows is a strong plus