Customer Success Manager

Bankors is the enterprise banking automation platform that connects enterprises directly to their banks. The Customer Success Manager will own relationships with enterprise customers, drive adoption of Bankors, lead implementation projects, and turn customer feedback into product insights.

Responsibilities:

• Own the relationship with enterprise customers from onboarding through renewal
• Partner with finance, treasury, and IT teams to drive adoption of Bankors across Letters of Credit, Letters of Guarantee, Loans, and Bank Facilities
• Lead implementation projects: data migration from bank portals, Oracle Fusion integration setup, and user training
• Turn customer feedback into product insights — you are the voice of the customer inside Bankors
• Identify expansion opportunities across modules, business units, and banks

Requirements:

• 3+ years in Customer Success, Implementation, or Account Management at a B2B SaaS, banking, or ERP company
• Comfortable talking to CFOs, treasurers, and IT leaders in English and Arabic
• Structured, calm under pressure, and genuinely curious about enterprise finance
• Understanding of corporate banking, trade finance, or ERP workflows is a strong plus