JR PROJECT MANAGER

TSP is seeking a Project Coordinator for its Customer Experience team on a six-month contract, with a possibility of extension. The role coordinates customer-facing product implementations from kickoff through completion, managing project plans, communication, stakeholders, risks, and customer relationships.

Responsibilities:

• Coordinate customer-facing implementation projects from kickoff through completion
• Manage customer expectations, project scope, deliverables, timelines, and dependencies
• Serve as the primary coordination point between customers and internal teams
• Create and maintain project plans and implementation schedules
• Facilitate project kickoffs, status meetings, and customer calls
• Track action items, risks, issues, assumptions, and dependencies throughout project lifecycles
• Identify and escalate project risks and roadblocks as needed
• Ensure projects remain on schedule and within scope
• Maintain internal and external project status reporting
• Collaborate with cross-functional stakeholders to ensure customer requirements are delivered on time and within budget
• Communicate project updates, risks, delays, and mitigation plans to both customers and internal teams
• Support successful customer adoption by maintaining clear and consistent communication throughout implementations
• Manage customer concerns and escalations while maintaining positive client relationships

Requirements:

• Dedicated Project Coordinator experience with project coordination serving as the primary function of the role
• Customer-facing project coordination or implementation experience
• Experience coordinating multiple projects, customer engagements, or workstreams simultaneously
• Demonstrated ability to organize timelines, deliverables, dependencies, action items, and deadlines
• Strong customer-facing presence with excellent communication and relationship-building skills
• Experience leading customer meetings, project status calls, and implementation discussions
• Proven ability to drive meetings toward clear outcomes and next steps
• Excellent verbal, written, and interpersonal communication skills
• Experience using Salesforce or similar CRM platforms
• Proficiency with Microsoft Office and/or Google Workspace
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Ability to explain and apply foundational project management concepts including:

• Project Charters
• RAID Logs (Risks, Assumptions, Issues, and Dependencies)
• Scope Management and Scope Creep

• Experience managing project risks, dependencies, action items, and implementation plans
• Experience handling client escalations and resolving issues while maintaining customer confidence
• Ability to communicate project challenges, delays, and mitigation strategies to customers and stakeholders
• Familiarity with formal project management methodologies
• Experience with process improvement methodologies
• Candidates must be authorized to work in the United States
• Experience coordinating SaaS software implementations
• Healthcare industry experience