Client Side Project Manager - ADP Lyric

enhanceHCM is seeking a client-side ADP Lyric implementation project manager to lead enterprise HCM implementations from initiation through go-live and stabilization. The role provides project governance, coordinates client and vendor teams, manages technical dependencies and project risks, and advocates for client priorities while supporting successful outcomes.

Responsibilities:

• Own Project Governance: Establish and lead project governance throughout all phases of the Lyric implementation lifecycle, including project planning, milestones, deliverables, decision-making, risk management, issue resolution, and accountability
• Lead End-to-End Implementations: Provide client-side project leadership from initiation and planning through execution, testing, deployment, go-live, and stabilization, ensuring alignment with established project objectives and success measures
• Serve as the Client's Advocate: Act as an extension of the client's team, representing its business priorities, operational requirements, and strategic objectives while ensuring concerns are addressed and commitments are met
• Partner Strategically with the Vendor: Serve as the primary liaison between the client and software vendor, fostering a collaborative partnership, aligning expectations, resolving competing priorities, and maintaining shared accountability for implementation success
• Lead Cross-Functional Teams: Coordinate and guide client stakeholders, vendor resources, technical teams, and functional subject matter experts across multiple workstreams, ensuring clear ownership, effective collaboration, and timely execution
• Oversee Technical Dependencies and Integrations: Coordinate API integrations, data interfaces, and other technical dependencies within the HCM implementation, partnering with technical teams to identify risks, manage interdependencies, and drive resolution
• Manage Risks, Issues, and Escalations: Proactively identify project risks, remove roadblocks, manage scope and timeline impacts, and lead de-escalation efforts when challenges arise. Facilitate productive conversations that restore alignment and keep projects moving forward
• Drive Stakeholder Communication and Alignment: Establish clear communication channels, facilitate project status meetings and governance forums, communicate project health and risks, and ensure stakeholders have the information needed to make timely, informed decisions
• Monitor Project Performance and Success Measures: Track progress against milestones, scope, budget, deliverables, and agreed-upon success criteria, providing visibility into project performance and driving corrective action when needed
• Build Trusted Client Relationships: Develop strong relationships with client leadership, project teams, and vendor partners through proactive communication, sound judgment, accountability, and a consistent focus on client experience and successful outcomes
• Ensure Mutual Project Success: Balance client advocacy with a collaborative vendor partnership, ensuring the implementation delivers meaningful business value for the client while supporting a productive, successful engagement for all parties

Requirements:

• Proven experience leading enterprise-level HCM software implementations
• hands-on project or program management experience supporting ADP Lyric implementations from planning through go-live and stabilization
• Strong understanding of API integrations, system interfaces, and technical dependencies within complex HCM implementations, with the ability to coordinate technical teams, manage integration risks, and drive resolution
• Demonstrated expertise in project governance, including project planning, milestone management, risk and issue oversight, dependency tracking, stakeholder accountability, and executive-level reporting
• Experience serving as a client-side project or program manager, acting as a liaison between the client and software vendor, advocating for client objectives while building a strategic, collaborative vendor partnership
• Ability to lead cross-functional project teams, align business and technical stakeholders, coordinate multiple workstreams, and maintain momentum throughout complex, enterprise-level implementations
• Strong analytical thinking and problem-solving skills, with the ability to navigate ambiguity, anticipate challenges, assess project risks, and drive timely resolution
• Excellent communication and interpersonal skills, with a demonstrated ability to build trust, influence stakeholders, manage expectations, and establish credibility across executive leadership, client teams, vendor partners, and internal project teams
• Advanced relationship management skills, including the ability to balance client advocacy with vendor collaboration, navigate competing priorities, and maintain productive partnerships throughout the implementation lifecycle
• Skilled in de-escalation, conflict resolution, and stakeholder alignment, with the ability to manage challenging situations, facilitate difficult conversations, and drive productive, outcome-focused resolutions
• Demonstrated ability to create structure, clarity, and alignment across multiple stakeholders in complex, fast-moving environments while maintaining accountability for project outcomes
• Highly organized, with the ability to manage multiple priorities, deadlines, workstreams, and dependencies while maintaining visibility into project health, progress, and deliverables
• Strong sense of ownership and accountability, with a proactive approach to identifying risks, driving solutions, enforcing governance, and keeping projects moving forward
• Comfortable leading independently and collaboratively in fast-paced, evolving settings, with the leadership presence and judgment to provide direction and confidence throughout the implementation lifecycle
• preferably with hands-on project or program management experience supporting ADP Lyric implementations from planning through go-live and stabilization
• Project management certification (PMP, CAPM, or equivalent) is a plus