AI Infrastructure Engineer

Delos Data is hiring a Forward Deployed Engineer to own and support a strategic customer’s production deployment of its AI infrastructure software. The role involves hands-on deployment and operations work in the customer’s data center, resolving production issues, translating field needs into product features, and supporting technical evaluations and deployments for prospective customers.

Responsibilities:

• Serve as the dedicated technical owner for a strategic customer's production deployment of our software
• Work hands-on in the customer's AI data center environment, including GPU/XPU clusters, high-speed fabrics, schedulers, and orchestration layers
• Lead integration, troubleshooting, performance tuning, and root-cause analysis for production issues
• Guide the customer through software upgrades, cluster expansion, and new feature rollouts
• Build runbooks, integration guides, and automation tailored to the customer's environment
• Build deep working relationships with the customer's infrastructure, SRE, and platform engineering teams
• Turn customer problems into clear technical requirements and work with our engineering team to design and deliver new features
• Write and test code (Python, Bash, APIs) to prototype fixes, integrations, and tooling in the field
• Feed structured insights on bugs, feature gaps, and competitive needs back into product and engineering, and align customer milestones with our product release cycles
• Contribute hands-on technical work to RFPs, RFIs, technical evaluations, and proof-of-concept deployments for new customers
• Help build reference architectures, demo environments, and technical collateral, and represent the company at customer briefings, technical workshops, and industry events as needed