Senior Reliability Engineer - Veza

Veza, part of ServiceNow, is hiring a Site Reliability Engineer to lead infrastructure and reliability initiatives for its identity security platform. The role architects and operates scalable cloud solutions, leads incident response and compliance-focused infrastructure work, and partners with engineering teams and enterprise customers.

Responsibilities:

• Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
• Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
• Architect and deploy solutions for Cloud Prem and SaaS customers at scale
• Drive technical innovation and establish SRE best practices across the organization
• Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
• Develop automation solutions to streamline operations and reduce manual workload
• Participate in on-call rotation and ensure effective incident handoff and documentation
• Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments
• Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
• Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
• Influence technical decisions across teams through thought leadership and demonstrated expertise
• Build consensus and drive adoption of new tools, processes, and architectural patterns
• Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
• Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
• Conduct technical onboarding and provide expert guidance on platform architecture and best practices
• Create customer-facing documentation, troubleshooting guides, and run-books
• Lead customer calls and technical discussions as a trusted advisor
• Mentor SRE and engineering team members, elevating technical capabilities
• Foster a culture of reliability, operational excellence, and continuous improvement

Requirements:

• US Citizenship Required — role requires or may require federal security clearance
• BS degree in Computer Science or related field (or equivalent practical experience)
• 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
• Proven track record leading large-scale, cross-team infrastructure projects from conception to production
• Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
• Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection
• 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
• Expert-level experience with Kubernetes, Helm, Linux, and Terraform
• Strong experience with GitOps model, distributed version control, and CI/CD pipelines
• Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
• Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes
• Deep understanding of distributed systems, microservices, and reliability patterns
• Experience implementing compliance-as-code patterns and automated compliance scanning/remediation
• Exceptional ability to articulate complex technical concepts to diverse audiences
• Track record of driving technical change across organizational boundaries
• Successfully delivered multiple complex projects under tight deadlines
• Strong customer service orientation with patience and empathy
• Thrives in ambiguous environments and makes progress without perfect information
• Hands-on, "can do" attitude with bias for action
• Low ego and high intellectual curiosity
• Self-motivated with strong ownership mentality
• Comfortable managing ambiguity in regulatory environments and compliance requirements
• Experience with Bazel and CueLang a plus