Customer Success Manager

Streamline Healthcare Solutions is hiring a Customer Success Manager to manage customer accounts and ensure satisfaction. The role provides product and industry consultation, coordinates resources and internal teams, supports customer retention, and facilitates adoption of additional functionality.

Responsibilities:

• Manage multiple customer accounts:
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Requirements:

• Bachelor's degree or higher in a related field
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Excellent interpersonal skills and effective written and oral communication skills
• Innovative
• Critical thinking, problem solving abilities
• Prior experience as a Customer Success Manager is desirable
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred