Senior Business Analyst - E-ISAC

North American Electric Reliability Corporation (NERC) is hiring a Senior Business Analyst for the E-ISAC. The role bridges business stakeholders and the Data Analytics team by translating business needs into requirements, analysis, reporting, and technology solutions, while improving processes and supporting informed decision-making.

Responsibilities:

• Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Elicit, analyze, document, and validate business, functional, reporting, and data requirements, translating them into clear user stories, acceptance criteria, process flows and technical specifications
• Conduct exploratory analysis to assess business performance, identify trends and issues, and support informed decision making. Help define and maintain KPIs, metrics, business rules, and reporting requirements that provide meaningful insight into E-ISAC programs and operations
• Evaluate current-state and future state business processes and identify opportunities to improve efficiency, effectiveness, automation, and user experience. Support business cases and cost-benefit analyses and assess the potential impact of risks of proposed solutions
• Serve as a connector among business stakeholders, the Data Analytics team, project managers, and technical partners. Facilitate requirements, discussions, solution demonstrations, stakeholder reviews, and feedback sessions to maintain alignment from initial need through implementation
• Support prioritization and delivery of analytics and technology solutions, identify data-quality and reporting gaps, monitor implemented solutions, gather stakeholder feedback, and recommend enhancements that increase business value and user adoption
• Maintain clear requirements, process documentation, decision logs, and other project artifacts. Communicate analytical findings, recommendations, business impacts, and project updates effectively to both technical and non-technical audiences
• Other duties as assigned

Requirements:

• Goal oriented with strong critical thinking skills, curiosity, desire to learn, and passion to solve complex issues and problems
• 7+ years of experience as a Business Analyst, Data Analyst, Business Systems Analyst, or similar role supporting business and technology initiatives
• Bachelor's degree in system analysis, business, computer science, information systems, or equivalent degree
• Experience eliciting, documenting, and validating business and functional requirements
• Experience facilitating meetings, workshops, and requirements gathering sessions with diverse stakeholder groups
• Experience translating business needs into user stories, process flows, technical specifications, and acceptance criteria
• Strong analytical and problem-solving skills with the ability to identify business process improvement opportunities
• Demonstrated ability to independently analyze data using SQL to identify trends, validate requirements, investigate business issues, and support KPI development
• Desire and ability to work both independently and collaboratively with teams and to support multiple assignments concurrently
• Excellent written and verbal communication skills and ability to communicate effectively with both technical and non-technical audiences
• Experience supporting analytics, business intelligence, data science, or data engineering teams
• Knowledge of data governance, data quality, and master data management concepts
• Familiarity with Azure DevOps
• Experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms
• Familiarity with Microsoft Azure data, AI, and machine learning services, or similar cloud-based analytics platforms
• Experience with Artificial Intelligence technologies, including prompt engineering, model training and tuning, and large language models (LLMs)