Product focused Software Engineer

Total Life is a telehealth company providing mental health care to older adults. The Software Developer will build and improve the patient lifecycle platform, growth features, and AI agent systems, while measuring outcomes and connecting solutions to healthcare workflows.

Responsibilities:

• Own the full client lifecycle (acquisition, intake, eligibility, scheduling, sessions, billing and claims, retention and re-engagement) and make every handoff smooth
• Design and build agentic systems that automate outreach, intake, insurance checks, appointment reminders, billing follow-up and re-engagement
• Build re-engagement flows that spot patients at risk of dropping out of care and bring them back at the right moment, through the right channel
• Build referral and growth loops into the product: patient and family referrals, provider and partner referral tools, and shareable moments that bring in new patients without paid ads
• Ship features and products quickly, often in days, not quarters
• Monitor what you ship: set up event tracking, dashboards, alerts and experiments, and report on what moved conversion, lifecycle and referral metrics
• Connect agents and features to our real workflows: CRM, scheduling, insurance eligibility, billing, SMS and voice
• Build evaluation and monitoring so agents stay accurate, safe and compliant in a healthcare setting
• Work directly with the founder, operations, billing and marketing to turn bottlenecks into automated systems