Director, Platform Software Engineering

Oracle is hiring a Director to lead its Citrix Platform organization within Oracle Health Core Platforms Operations. The role sets platform strategy and oversees stability, modernization, operational health, and cross-functional execution to improve reliability and customer outcomes.

Responsibilities:

• Own the Citrix Platform operating strategy, roadmap, and delivery plan, balancing immediate customer-impacting priorities with durable reliability and modernization outcomes
• Lead and develop an organization of managers and technical professionals; establish clear accountabilities, performance expectations, succession depth, and an inclusive, high-performing culture
• Drive Gen1 stability and wellness improvements through disciplined incident, T3, problem-management, CAPA, and resiliency practices; ensure actions have accountable owners, evidence of closure, and measurable outcomes
• Coordinate cross-organization priorities for observability, telemetry, service health, capacity planning, Windows technology currency, OLVM reduction, security remediation, and credential lifecycle work
• Provide senior operational leadership during significant customer-impacting incidents and escalations, ensuring timely decision-making, transparent communication, and rigorous follow-through
• Partner with engineering, security, infrastructure, OCI, Millennium, and support organizations to remove dependencies and standardize the Move to OCI Operations/Support handoff model
• Define and review operational health metrics, trends, risks, and commitments; use data to prioritize investments and communicate progress to executive stakeholders
• Sponsor critical projects that improve platform reliability, scalability, operational efficiency, and the customer experience across global production environments
• Manage resource allocation and sequencing across operational commitments and strategic initiatives, escalating tradeoffs early when customer or delivery risk requires leadership action

Requirements:

• Applicants are required to read, write, and speak the following languages: English
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline; or equivalent relevant experience
• 10+ years of progressive experience in technology operations, infrastructure, platform engineering, site reliability engineering, or enterprise application delivery
• 7+ years of experience leading managers and technical teams in complex, customer-facing production environments
• Demonstrated success improving reliability, incident response, problem management, CAPA execution, and operational health for large-scale services
• Strong understanding of enterprise infrastructure and platform operations, including virtualization, Windows technologies, networking, identity or credential management, observability, capacity, and security controls
• Proven ability to lead across organizational boundaries, influence senior stakeholders, make sound risk-based decisions, and communicate clearly during high-pressure situations
• Strong analytical, program-management, and people-leadership skills, with a track record of translating strategy into measurable execution outcomes
• Experience supporting healthcare, regulated, or mission-critical customer environments is preferred