Senior Blue Yonder WMS Techno-Functional Consultant

Hi,

The following requirement is open with our client.

Title                                       : Senior Blue Yonder WMS Techno-Functional Consultant

Location                                : Plano, TX (Hybrid)

Duration                                : 12+ Months

Relevant Experience (in Yrs.): 10+

Looking for only W2/C2C

Job Description

We are looking for an experienced Senior Blue Yonder (BY) WMS Techno-Functional Consultant with strong technical expertise in Blue Yonder WMS versions 2023/2024 and experience managing L2/L3 application support. The ideal candidate will have hands-on WMS troubleshooting experience, strong knowledge of warehouse operations, and excellent customer-facing communication and stakeholder management skills.

Key Responsibilities

• Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites.
• Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery.
• Serve as the primary onshore contact for customer communications, escalations, and service governance.
• Coordinate with warehouse operations, IT teams, offshore support teams, and third-party vendors.
• Monitor SLAs and KPIs and drive continuous improvement and ticket-reduction initiatives.
• Lead offshore support teams and maintain knowledge management and operational readiness.

Required Skills

• 10+ years of WMS experience with hands-on Blue Yonder WMS expertise.
• Strong technical knowledge of Blue Yonder WMS versions 2023/2024.
• Expertise in inbound, outbound, inventory, replenishment, allocation, wave management, picking, packing, and shipping.
• Experience with ERP, TMS, MHE/warehouse automation, and third-party integrations.
• Strong troubleshooting skills in SQL, interfaces, APIs, web services, and message flows.
• Knowledge of ITIL-based application support, AMS operations, SLA management, and service management tools.
• Excellent customer communication, stakeholder management, problem-solving, and support-team leadership skills.

MUST-HAVE SKILLS

• BlueYonder
• ITIL
• Communication
• Leadership

Thanks & Regards        

Sravan Kumar 
Technical Recruiter
==
ASCII Group, LLC        

Email: 

Phone NO: