Consultant, Business Capability Team Analysis

Nationwide is hiring a Consultant to provide business expertise and competitive industry analysis for products and customer journeys across multiple lines of business. The role represents business and customer interests on agile teams, helps align technology solutions with business outcomes, and supports prioritization, organizational readiness, and product effectiveness.

Responsibilities:

• Defines and documents business requirements
• Identifies and resolves obstacles throughout the delivery process
• Actively tests the product to ensure it meets the requirements
• Coordinates User Acceptance Testing (UAT) and postproduction validation efforts to support a successful implementation
• Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met
• Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences. Presents findings and recommendations to Business Capability Managers and/or Owners
• Assesses organizational impact for organizational change management planning. Coordinates communication and training and is accountable for overall business readiness. Provides recommendations to the Business Capability Manager and/or Owner and agile team
• Keeps up on the latest industry trends as well as customer needs and behaviors
• Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts
• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives
• Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers. Works with team to identify areas focus and provides insights to product and journey owner for prioritization
• Leads and execute design and development on business configurable tools where applicable in support of operational partners
• May perform other responsibilities as assigned

Requirements:

• Bachelors degree in business, IT or related field
• Typically, 7 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions
• Experience delivering work in an agile environment, leveraging product-centric principles and managing large scale initiatives with multiple dependencies
• Deep knowledge of insurance industry
• In depth understanding of agile planning practices and customer centric design
• Strong command of verbal and written communication skills in addition to facilitation techniques
• Ability to analyze quantitative and qualitative information and summarize for consumption by all levels
• Ability to develop recommendations and influence the strategic vision and multi-year product roadmap
• Strong business process design skills and ability to communicate findings in a clear and concise manner
• Ability to work interpedently and manage large, complex tasks that span different subject matters
• advanced degree