POS (Point of Sale) Solutions Project Manager

iSoftStone, Inc. is hiring a POS Solutions Project Manager to lead the planning, implementation, integration, and delivery of point-of-sale solutions for retail environments. The role coordinates cross-functional teams, vendors, and stakeholders from requirements gathering through deployment and post-launch support.

Responsibilities:

• Lead POS solution projects throughout the full project lifecycle, including initiation, planning, requirements gathering, design, development, testing, deployment, and post-implementation support
• Develop and maintain project plans, schedules, milestones, resource plans, budgets, risk assessments, and status reports
• Manage project scope, dependencies, change requests, issues, risks, and mitigation strategies
• Coordinate multiple concurrent projects and ensure alignment with business priorities and delivery commitments
• Establish project governance, communication plans, status reporting, and escalation procedures
• Facilitate project meetings, stakeholder reviews, executive updates, and project closeout activities
• Oversee the implementation, configuration, integration, and enhancement of POS platforms and related technologies
• Coordinate integrations between POS systems and supporting applications, including payment gateways, payment terminals, inventory management, ERP, CRM, e-commerce, loyalty programs, pricing, promotions, and reporting systems
• Partner with technical teams to define solution requirements, evaluate design options, and address technical dependencies
• Support implementations involving cloud-based POS platforms, traditional on-premises systems, mobile POS, and omnichannel retail solutions
• Ensure solutions align with business requirements, performance expectations, security standards, and operational needs
• Coordinate system integration testing, user acceptance testing (UAT), regression testing, and end-to-end transaction validation
• Ensure payment processing, transaction settlement, refunds, returns, discounts, taxes, and other critical POS workflows are validated as applicable
• Manage deployment planning, cutover activities, rollback planning, and go-live readiness assessments
• Coordinate training, documentation, support handoffs, and operational readiness activities
• Oversee post-launch stabilization and ensure outstanding issues are appropriately tracked and resolved
• Identify opportunities to improve implementation processes, delivery efficiency, system reliability, and user experience
• Ensure project teams address applicable payment security, data protection, privacy, and regulatory requirements
• Coordinate with security, infrastructure, architecture, and compliance teams to address technical and operational risks
• Monitor project quality and proactively identify issues that could affect delivery, customer experience, or business operations
• Maintain accurate project documentation, decision logs, action items, and lessons learned

Requirements:

• Candidates must have permanent authorization to work in the United States
• Visa sponsorship is not available for this role
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience
• Five or more years of experience managing technology projects, software implementations, or enterprise application deployments
• Demonstrated experience leading complex, cross-functional projects involving business and technical stakeholders
• Experience with POS platforms, retail technology, payment processing, or comparable enterprise systems
• Strong knowledge of project management methodologies, including Agile, Waterfall, or hybrid delivery approaches
• Experience managing project schedules, budgets, risks, dependencies, scope, and resource capacity
• Excellent written and verbal communication, organizational, analytical, and problem-solving skills
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Project, or equivalent platforms
• Project Management Professional (PMP) certification or equivalent project management credential
• Experience implementing POS solutions across multiple stores, locations, business units, or regions
• Familiarity with payment processors, payment terminals, transaction authorization, settlement, refunds, and reconciliation
• Experience with POS platforms such as Oracle Retail Xstore, NCR Voyix, Toast, Square, Shopify POS, or comparable solutions
• Knowledge of integrations involving e-commerce platforms, ERP systems, inventory management, loyalty programs, and omnichannel commerce
• Familiarity with PCI DSS and other applicable payment security requirements
• Experience coordinating third-party vendors, system integrators, and distributed development and QA teams
• Experience with release management, production deployments, incident management, and post-launch support