Project Manager

CaptivateIQ is hiring a Project Manager for its Professional Services team to lead customer implementations of its SaaS platform. The role oversees project planning and execution, stakeholder communication, cross-functional coordination, risk management, and continuous improvement to deliver successful implementations and customer experiences.

Responsibilities:

• Oversee the planning, execution, monitoring, and closure of multiple customer projects
• Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project
• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones
• Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes
• Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution
• Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers
• Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction

Requirements:

• We are seeking a results-driven Project Manager to join our Professional Services team to lead and manage customer implementations
• This role requires a proactive and strategic thinker with hands-on experience managing SaaS deployments, ensuring successful project execution while delivering an exceptional customer experience
• The ideal candidate has come up through a SaaS environment, is adept at managing project scope, timeline, resources, risks, and communication, and collaborates closely with internal and external stakeholders
• Bachelor's degree in Business, Information Technology, Engineering, or a related field
• 6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments)
• Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments
• Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration
• Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks
• Experience with incentive compensation management, sales performance management, or related financial software is highly desirable
• PMP certification a plus but not required