Senior Manager, Service Marketing & Product Management - REMOTE

Beckman Coulter Life Sciences is hiring a Senior Manager, Service Marketing & Product Management to develop and execute its global service growth strategy and drive profitable growth. The role owns the service commercial portfolio and offerings, leads service participation in product development, and manages a global team responsible for service strategy, marketing, and commercial performance.

Responsibilities:

• Partner with the Global Service Leadership team to develop and execute the global service growth strategy and commercial roadmap, translating strategic priorities into measurable business results
• Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management
• Lead Service participation in New Product Development (NPD) and LEx processes, ensuring serviceability, Voice of Customer, pricing, and launch readiness are incorporated into product launches
• Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and commercial initiatives
• Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving to identify growth opportunities and risks
• Develop and commercialize new service offerings and recurring revenue solutions that drive customer value, revenue growth, and profitability
• Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights, and commercial solutions, while driving cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations

Requirements:

• Bachelor's degree in Business, Marketing, Engineering, Life Sciences, or a related field AND 10+ years' experience in service, aftermarket, commercial strategy, product management, or a related discipline
• 5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning, and talent development within a global, matrixed organization
• Demonstrated experience within a service or aftermarket environment, including responsibility for service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings
• Demonstrated success developing and executing commercial growth strategies that deliver measurable improvements in revenue, profitability, contract attachment, renewal performance, or customer retention
• Strong analytical and financial acumen with demonstrated experience developing pricing strategies, business cases, and commercial models, including cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings
• Experience leveraging CRM, business intelligence, financial, and installed base data to drive business decisions and commercial growth initiatives
• Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing strategy, launch execution, portfolio management, and revenue growth initiatives
• Proven ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance, and Operations
• Life sciences, diagnostics, medical device, or laboratory instrumentation industry experience
• Experience applying Danaher Business System (DBS) tools and methodologies
• Experience working in a global, matrixed organization supporting multiple regions and business units