Product Line Manager, Emphasys HFA

Emphasys HFA, an Aquila company, develops software for public housing authorities and housing finance agencies. The Product Line Manager oversees the strategy, modernization, development, and evolution of Single Family mortgage lending software, working with clients and internal teams to deliver product enhancements, AI capabilities, and client support.

Responsibilities:

• You will lead the direction and ongoing evolution of our Single Family mortgage lending product line, supporting the full lifecycle from loan origination through portfolio management and servicing. You will translate client needs, industry trends, regulatory requirements, and business opportunities into product priorities, enhancements, and new solutions
• You will oversee the ongoing support of legacy COBOL applications while driving client migration and adoption of our modern Microsoft .NET platform. You will work closely with Development, Implementation, and Client Services teams to prioritize enhancements, coordinate releases, and ensure a smooth transition for clients
• You will identify opportunities to expand AI-powered capabilities within the Lender Portal, including intelligent document ingestion and processing, to improve efficiency and the client experience. You will contribute to new product initiatives, translating ideas and client requirements into practical solutions, prototypes, and product features
• You will work closely with Development teams to define requirements, guide system design, prioritize enhancements, and oversee delivery timelines and releases. Combining product management with hands-on product ownership, you will ensure solutions meet client expectations, security standards, and industry requirements
• You will partner directly with housing finance agencies, lenders, and other stakeholders to understand their needs, gather feedback, and identify opportunities to improve our solutions. You will take ownership of critical client escalations, coordinate resolutions across teams, and communicate clearly throughout the process to maintain trust and satisfaction
• You will collaborate with Business Development, Sales, and Marketing teams on product demonstrations and showcases for prospective and existing clients, RFP responses, and solution development. You will clearly communicate product capabilities, demonstrate how our solutions address client needs, and support business development opportunities. You will stay informed about mortgage lending trends, competitors, and emerging market needs, identifying opportunities to strengthen our offerings and expand into new markets

Requirements:

• You have deep knowledge of the Single Family mortgage lending industry, including loan origination systems (LOS), underwriting, eligibility, loan reservations, and closing processes
• You understand loan servicing and portfolio management, including payment processing, delinquency management, and investor reporting
• You are familiar with the requirements of housing finance agencies, lenders, and mortgage assistance programs, including first mortgage and down payment assistance programs
• You have experience managing externally facing software products
• You can translate complex business requirements into product roadmaps, define priorities, and work closely with Development and Implementation teams to deliver enhancements and new capabilities
• You are comfortable balancing strategic product direction with hands-on product ownership
• You have experience bringing AI-powered features into production, from identifying practical use cases and defining requirements to collaborating with developers on implementation and deployment
• You can create prototypes or mockups to validate ideas and understand how technology can improve lending workflows
• You are comfortable working with technical teams to guide product design, troubleshoot issues, and support platform modernization
• You understand mortgage lending regulations, compliance requirements, and industry standards, including those associated with Fannie Mae, Freddie Mac, and Ginnie Mae
• You are familiar with mortgage data standards and formats such as URLA, ULDD, and MISMO, and can translate industry requirements into product specifications
• You bring strong analytical skills, including advanced Excel capabilities, to interpret lending and portfolio data and inform product decisions
• You have experience working directly with external clients, building trusted relationships, understanding their needs, and navigating complex or time-sensitive issues
• You can manage escalations calmly, communicate technical challenges and resolutions clearly, and balance client expectations with product priorities
• You are confident showcasing software products and conducting product demonstrations for prospective and existing clients, clearly communicating product capabilities, benefits, and solutions in a way that addresses their business needs
• You can also present recommendations and complex concepts effectively to executives and cross-functional teams
• You can manage competing priorities across existing products, modernization initiatives, and new development projects
• You bring critical thinking, sound judgment, and a proactive approach to problem-solving
• You can turn client feedback and industry insights into practical product improvements while keeping stakeholders informed and projects moving forward
• ideally within mortgage lending technology