Customer Programs Manager, US

Skyflow secures sensitive data for enterprise applications and AI systems. The Customer Programs Manager owns strategic customer implementations from contract signing through go-live, coordinating technical delivery and cross-functional teams while guiding customers on secure, privacy-first data architectures.

Responsibilities:

• Own the end-to-end delivery of strategic customer programs, from contract signing through implementation, integration, validation, and successful go-live, serving as the primary point of contact for customers
• Lead complex enterprise implementations, independently navigating ambiguous situations, resolving challenges, and ensuring customer programs progress against agreed timelines and objectives
• Work hands-on with customer technical teams to understand data architectures, analyze datasets, run and troubleshoot pipelines, interact with APIs, validate data flows, and resolve integration issues
• Partner with customers to identify implementation gaps, gather missing technical requirements, assess constraints, and develop practical solutions. Coordinate large-scale data migrations and AI data sanitization use cases where applicable
• Build a deep understanding of Skyflow's Privacy Vault, Privacy APIs, SDKs, and integration capabilities to guide customers in designing secure, scalable, privacy-first data architectures
• Orchestrate cross-functional execution across Product, Engineering, Solutions Engineering, Solutions Architects, and other teams to deliver bespoke customer solutions, manage dependencies, and resolve technical blockers
• Establish program goals, milestones, operating models, communication plans, success criteria, and risk mitigation strategies, ensuring clear accountability and visibility for all stakeholders
• Manage customer expectations proactively, communicate risks and trade-offs transparently, and confidently challenge assumptions or commitments when necessary to protect successful delivery
• Build strong relationships with customer stakeholders, understand their business objectives and end-user challenges, and translate those needs into actionable technical implementation plans
• Drive continuous improvement across implementation processes, identifying recurring challenges, improving delivery practices, and incorporating customer feedback to help scale successful implementations
• Communicate program progress, risks, issues, mitigation plans, and outcomes to customer stakeholders and internal leadership while fostering collaboration, accountability, and a cohesive program team
• Travel to customer sites as needed to support implementation workshops, critical milestones, and strategic customer engagements

Requirements:

• 15+ years of technical experience working with SaaS platforms, data infrastructure, software engineering, technical consulting, or related domains, including 7+ years in customer-facing roles
• A hands-on background in Product, Business Analysis, Engineering, Technical Consulting, or a related field, with demonstrated experience solving technical problems and driving implementation outcomes
• Strong technical acumen, including the ability to run and troubleshoot data pipelines, interact with APIs, interpret API responses, and read and analyze customer datasets
• Experience with API-centric development and integrations, including client-side and server-side SDKs, and working knowledge of cloud technologies such as AWS, GCP, and/or Microsoft Azure
• A solid understanding of data architecture, data flows, system integrations, and technical implementation approaches
• Demonstrated experience independently managing complex customer implementations or technical programs, navigating ambiguity, managing competing priorities, and driving successful outcomes
• Excellent analytical, problem-solving, and critical-thinking skills, with the ability to quickly gather missing information, identify technical gaps, and develop practical solutions
• Strong customer engagement and stakeholder management skills, including the ability to understand end-user challenges, communicate complex technical concepts clearly, and push back constructively when required
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders, manage difficult conversations, and align teams without direct authority
• A strong sense of ownership, attention to detail, adaptability, and a passion for customer success and continuous improvement
• Experience with large-scale data migrations, particularly terabyte-scale datasets, is a strong plus
• Familiarity with data privacy, sensitive data protection, AI data sanitization, and privacy-by-design architectural approaches is highly desirable