Business Systems Analyst

APPLIED Adhesives is seeking an experienced Business Systems Analyst to connect Information Technology with departments across the organization. The role assesses opportunities involving AI, automation, analytics, integrations, and enterprise systems, and leads a team in translating business needs into requirements, solution plans, and implementation support.

Responsibilities:

• AI and automation assessment: Evaluate where AI, workflow automation, analytics, integrations, or existing platform capabilities can create measurable business value
• Requirements gathering: Facilitate discovery sessions, interviews, and workshops; translate business needs into clear functional and nonfunctional requirements, user stories, process maps, acceptance criteria, and prioritized use cases
• Solution planning: Work with IT teams (Salesforce Team, ERP Team, Operations Team, Data Team, and AI specialists) to build actionable plans that address process deficiencies and technology needs, including scope, dependencies, risks, data requirements, security considerations, expected benefits, implementation approach, and success measures
• Business–IT translation: Serve as the primary go-between for IT and business stakeholders, translating operational needs into technology terms and technical constraints into clear business implications
• Solution evaluation: Assess whether needs can be met through existing systems, configuration, integration, new technology, or process change; support options analysis and recommendations
• Project support: Partner with project managers, system owners, vendors, and technical teams throughout design, testing, deployment, adoption, and post-implementation review
• Testing and validation: Coordinate business validation and user acceptance testing, confirm solutions meet approved requirements, and track issues through resolution
• Adoption and change enablement: Help stakeholders prepare for new processes and tools by supporting communications, training, documentation, and feedback collection
• Governance and responsible AI: Promote appropriate security, privacy, data quality, compliance, and ethical-use practices when evaluating and implementing AI-enabled solutions

Requirements:

• Bachelor's degree in business, information systems, computer science, operations, or a related field, or equivalent practical experience
• A minimum of 3-4 years of direct or indirect project management experience
• Three or more years of experience in business analysis, systems analysis, process improvement, technology consulting, or a related role
• Demonstrated experience eliciting, documenting, validating, and prioritizing business and system requirements
• Experience analyzing workflows and translating findings into practical process or technology improvements
• Working knowledge of AI-enabled tools, automation platforms, enterprise applications, integrations, data concepts, and software delivery practices
• Ability to communicate clearly with both technical and nontechnical audiences and facilitate productive stakeholder discussions
• Strong analytical, problem-solving, organization, documentation, and follow-through skills
• Ability to manage multiple initiatives, competing priorities, and ambiguity while maintaining attention to detail
• Experience with business process management, continuous improvement, Lean, or Six Sigma methods
• Hands-on experience with generative AI, intelligent automation, low-code/no-code platforms, reporting and analytics tools, or robotic process automation
• Experience supporting enterprise platforms such as ERP, CRM, collaboration, workflow, or data and reporting systems
• Familiarity with Agile, hybrid, or traditional project delivery methods
• Relevant certification such as CBAP, CCBA, PMI-PBA, Lean Six Sigma, or an AI/automation platform credential