Business Analyst

University Support Services hires a Business Analyst to serve as the IT partner for an assigned functional area. The role translates business needs into requirements and priorities, improves processes, and coordinates initiatives from discovery through delivery while keeping stakeholders informed.

Responsibilities:

• Proactively identify opportunities to improve functional area processes. Lead discovery sessions and define the business problem, scope, business rules, dependencies, and success criteria before development begins
• Document current-state and future-state processes and find the root cause, not just the requested solution
• Write clear requirements and acceptance criteria that Development and QA can execute against
• Keep every initiative visible: status, risks, dependencies, decisions, and next actions. Escalate early when work is at risk
• Provide objective analysis of business value, effort, and risk to support prioritization
• Support user acceptance testing and confirm that delivered work achieves the intended outcome
• Assess production changes for downstream impact and make sure affected stakeholders are informed before changes go live
• Produce process documentation and knowledge articles so the work does not depend on any one person

Requirements:

• Bachelor's degree in business, information systems, or a related field. Equivalent professional experience may be considered
• Higher education experience
• A minimum of two years working in the functional area you will support (three years for Student Operations). A prior Business Analyst title is not required
• Demonstrated ability to define requirements, map processes, and write acceptance criteria
• A working understanding of the enterprise platforms used in your area, at the level of a knowledgeable business user. You do not need to administer them
• Clear written and verbal communication with technical and non-technical audiences
• Personal accountability for your commitments, and the willingness to raise risks and bad news early
• Work in legal, finance, human resources, facilities, security, or maintenance, including budget management
• Work in marketing, recruitment, admissions, or alumni relations
• Work in the registrar's office or clinical rotation administration is essential. Experience in the bursar's office or financial aid also counts toward the three-year total
• Work in academic administration, academic affairs, or academic technology
• Power user experience in platforms critical to the success of your functional area
• Experience working alongside development and QA teams in a software delivery lifecycle
• Familiarity with Azure DevOps and ServiceNow
• Experience in a remote or geographically distributed team
• Medical education experience is preferred